ASUS to begin shipping updated Intel® Sandy Bridge notebooksCustomers encouraged to contact service centers for sales return or swap
Based on new information from Intel®, ASUS is happy to announce that updated Sandy Bridge-based products will begin shipping this week, immediately after the revised design is released by Intel®. This fast response aims to prevent any further inconvenience and interruption to customers.
For notebook products, ASUS will begin by rolling out revised G73SW, N53SV and N53SN models, followed by N43SL, N43SN and N73SV notebooks
Customers who already own potentially affected models: please go to http://vip.asus.com/eservice/changeSandybridge_NB.aspx?slanguage=en-us to verify whether your notebook is affected, and simply follow the swap procedure to get a replacement notebook.
For customers planning to buy new notebooks with Intel® Sandy Bridge technology, ASUS has clearly marked all packaging, including shipping cartons and gift boxes, to indicate the use of revised hardware. Just look for a sticker displaying “New Revision Certified Design”, located at either the palm rest areas of the notebook or on the product box itself. Rest assured products displaying this information have been fully updated.
Examples of stickers and labels used:
(A) Product box labels:
(B) Palm rest labels:
We would like to use this opportunity to encourage any current users in possession of affected ASUS products to carry out return and replacement within two months of their purchase invoice date. This is to make sure the transition to revised hardware is as smooth and fast as possible.
For additional information and assistance, please feel free to check http://vip.asus.com/eservice/changeSandybridge_NB.aspx?slanguage=en-us or contact your local ASUS service hotline as listed below.
With thanks for your patience and support,
The ASUS Team