Jr. Account Manager EUC
Account manager must :
1. Play as single point of contact towards service partners and customers for Service & Support.
2. Discuss/ negotiate and implement standardized Service agreements when required.
3. Control service activities to be aligned with Asus SLA, local regulations; define action plan
and follow up with service partners in order to improve Customer Satisfaction
4. Actively support sales objectives in Distribution/Retail by best means and best T&C for Asus
Key responsibilities :
Service partners Agreements. Account Manager negotiates the service agreements with external call centers in terms of KPI and costs under supervision of EUC department manager. Account manager will hold weekly/ monthly conf. call with service partners to monitor service level. Account manager will participate QBR meetings with the service partners together with the in country service team(s).
SLA with Call center partner. Account Manager is the facilitator of service relations between the Asus local branches and the Asus partners about customer service.
Service Business Development. Account Manager support the local Asus teams to implement new business processes to increase service levels in the country and account. Account manager will support the local service team on special agreements with the partner following Asus service guidelines.
Business Review are to be held on a regularly basis with Asus service team and Asus Key-accounts in order to align service performance to customer and region requests.
Inspiring Innovation, Persistent Perfection. Account manager has responsibility to continuously innovate service processes in order to achieve the highest quality by higher efficiency and lower cost.
Education: Min. MBO+/HBO degree
Languages: English excellent level both writing and word
Work experience in a call center
rvice center is an advantage
Capable to work in fast changing environment; handle high stress level; logical and analytical;
Excellent communication skills; Experience in similar position; very good knowledge of MS Office; willing to travel
Salary: €1970-€2300 (age 23 and older, depending on education and work experience)
Work within dynamic organization with international character
Informal setting with a great diversity of employees
Please send your motivation letter and resume in English to firstname.lastname@example.org