Important Information

Warranty Extension Package

Notebook ASUS Warranty Extension Package

ASUS offers several options depending on your budget and needs for increasing the warranty service on your ASUS product, ranging from extending your standard warranty to an On-Site repair. Click on the sections below to learn more about the ASUS Warranty Extension Package.

 

Service Overview

ASUS provides ways to extend your standard warranty with guaranteed ASUS support.

Benefits

  • Extend the warranty period from the ASUS products purchase date.
  • Hassle-free repair or replacement, including parts and labour.
  • Direct support from ASUS.
  • International or local repair coverage and support *.

* Dependent on the ASUS Warranty Extension Package purchased.

Purchase Conditions:

  • The ASUS Warranty Extension Package must be purchased and activated within ninety (90) days of your ASUS product purchase date.
  • The ASUS product must be registered, and the ASUS Warranty Extension Package must be activated online via the ASUS Member website.
  • The ASUS Warranty Extension Package does not cover software, the battery, peripherals, free accessories such as a mouse or bag, and Customer Induced Damage.
  • International warranty services are limited to the available options in the country where the service is requested. Service options, parts availability, and response time vary with each country.
  • Local warranty services are available only in the country where the ASUS product is purchased. The Service level follows the service policy of your standard warranty.

For detailed terms and conditions of the standard warranty, please see the Specific warranty policy for Australia and New Zealand.

Service Overview

ASUS provides ways to extend your standard warranty with guaranteed ASUS support.

Benefits

  • Troubleshooting and diagnostic support.
  • On-Site product repair by an ASUS Authorised Representative. *
  • Next business day service when the call is received before 1 pm Local Time in most locations dependent on the local countries limitations. *
  • Service is available Monday through Friday, excluding Public Holidays.

* Dependant on the ASUS Warranty Extension Package purchased.

Operating hours of the local service team can be confirmed by contacting local ASUS Customer Product Support. Please click here to find the local contact number.

Requirements:

  • The On-Site service package must be purchased and activated within ninety (90) days of your ASUS product purchase date.
  • The ASUS product must be registered, and the extended warranty service must be activated online via the ASUS Member Site.
  • For detailed terms and conditions, please see the On-Site service packages Terms and Conditions.

Why should I purchase the ASUS Warranty Extension Package?

With the ASUS Warranty Extension Package, you will enjoy extended warranty services after your ASUS products standard warranty expires.

When can I purchase ASUS Warranty Extension Package?

The ASUS Warranty Extension Package must be purchased and activated within ninety (90) days of your ASUS product purchase date. The ASUS Warranty Extension Package will expire if you have not activated it within ninety (90) days and you will not be able to enjoy the benefits of the service package. ASUS recommends that you activate the ASUS Warranty Extension Package right after purchasing it.

How do I activate ASUS Warranty Extension Package?

  • Step 1: Become an ASUS Member
  • Go to the ASUS Member Site and sign up to become an ASUS Member. If you are already an ASUS Member, proceed to Step 2.
  • Step 2: Register your product
  • Log in to the ASUS Member Site and click Product Registration on the left side menu. Fill in the form with the details of your ASUS product. If you have already registered your product, proceed to Step 3.
  • Step 3: Activate Your Extended Service
  • Click on ASUS Warranty Extension Package Activation on the left side menu and select the registered product for which you want to apply the extended warranty service.
  • Enter the Contract Code and Password from the ASUS Warranty Extension Package.
  • Click Submit to complete the activation.
  • Go to the ASUS Member site and sign up to become an ASUS Member, or login if you already have an account.
  • Products you have Registered can be viewed by clicking on My Product on the left side menu.
  • If the device needs to be Registered click on Product Registration on the left side menu.
  • Fill in the form with the details of your ASUS product.
  • Click Submit to complete the Registration.
  • To activate an ASUS Warranty Extension Package click on Service Package Activation on the left side menu.
  • Select the checkbox for the Registered product for which you want to apply the ASUS Warranty Extension Package.
  • Enter the Contract Code from VIP Card and Password from VIP Card from the ASUS Warranty Extension Package.
  • If the ASUS Warranty Extension Package was purchased from the ASUS Shop the Contract Code and Password will have been emailed to you instead
  • Click Submit to complete the activation.