Important Information

Premium Care

Notebook Extended Service

ASUS offers several options depending on your budget and needs for increasing the warranty service on your ASUS product, ranging from extending your standard warranty to an On-Site repair. Click on the sections below to learn more about ASUS Premium Care.

 

Service Overview

ASUS provides ways to extend your standard warranty with guaranteed ASUS support.

Benefits

  • Extend the warranty period from the ASUS products purchase date.
  • Hassle-free repair or replacement, including parts and labour.
  • Direct support from ASUS.
  • International or local repair coverage and support *.

* Dependant on the extended service package purchased.

Purchase Conditions:

  • The extension package must be purchased and activated within ninety (90) days of your ASUS product purchase date.
  • The ASUS product must be registered, and the extended warranty service must be activated online via the ASUS Member website.
  • The extended warranty service does not cover software, the battery, peripherals, free accessories such as a mouse or bag, and Customer Induced Damage.
  • International warranty services are limited to the available options in the country where the service is requested. Service options, parts availability, and response time vary with each country.
  • Local warranty services are available only in the country where the ASUS product is purchased. The Service level follows the service policy of your standard warranty.

For detailed terms and conditions of the standard warranty, please see the Specific warranty policy for Australia and New Zealand.

Service Overview

ASUS provides ways to extend your standard warranty with guaranteed ASUS support.

Benefits

  • Troubleshooting and diagnostic support.
  • On-Site product repair by an ASUS Authorised Representative.
  • Next business day service when the call is received before 1 pm Local Time in most locations dependant on the local countries limitations.
  • SService is available Monday through Friday, excluding Public Holidays.

Operating hours of the local service team can be confirmed by contacting local ASUS Customer Product Support. Please click here to find the local contact number.

Requirements:

  • The On-Site service package must be purchased and activated within ninety (90) days of your ASUS product purchase date.
  • The ASUS product must be registered, and the extended warranty service must be activated online via the ASUS Member Site.
  • For detailed terms and conditions, please see the On-Site service packages Terms and Conditions.

Why should I purchase ASUS Warranty Extension?

With the ASUS Warranty Extension Package, you will enjoy extended warranty services after your ASUS products standard warranty expires.

When can I purchase ASUS Warranty Extension?

The ASUS Warranty Extension must be purchased and activated within ninety (90) days of your ASUS product purchase date. The ASUS Warranty Extension will expire if you have not activated it within ninety (90) days and you will not be able to enjoy the benefits of the service package. ASUS recommends that you activate the ASUS Warranty Extension Package right after purchasing it.

How do I activate ASUS Warranty Extension?

  • Step 1: Become an ASUS Member
  • Go to the ASUS Member Site and sign up to become an ASUS Member. If you are already an ASUS Member, proceed to Step 2.
  • Step 2: Register your product
  • Log in to the ASUS Member Site and click Product Registration on the left side menu. Fill in the form with the details of your ASUS product. If you have already registered your product, proceed to Step 3.
  • Step 3: Activate Your Extended Service
  • Click on Warranty Extension Activation on the left side menu and select the registered product for which you want to apply the extended warranty service.
  • Enter the Contract Code and Password from the ASUS Warranty Extenstion Package.
  • Click Submit to complete the activation.
  • Go to the ASUS Member Site and sign up to become an ASUS Member.
  • Log in to the ASUS Member Site and click Product Registration on the left side menu. Fill in the form with the details of your ASUS product.
  • Click on Warranty Extension Activation on the left side menu and select the registered product for which you want to apply the extended warranty service.
  • Enter the Contract Code and Password from the ASUS Warranty Extenstion Package.
  • Click Submit to complete the activation.