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[Notebook] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:
For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.
Note: The following images are for reference only.
Outer Surface (Case) - Damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Surface scratch, or crack due to external force. | Exchange case, or bottom case | Charge to Customer | Charge to Customer |
Outer Surface (Case) - Painting peeled off
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Due to external force, the surface coating of the chassis has peeled off. | Exchange LCD bezel, LCD cover, top case, or bottom case | Charge to Customer | Charge to Customer |
Stand Cover - Damaged
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Due to impact or dropping, external forces have resulted in damage to the stand cover. | Exchange stand cover | Charge to Customer | Charge to Customer |
Keyboard - Keycap dropped off
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| If the keyboard functions normally and it's confirmed by the technician that the detachment of the keycap is not caused by the user. | Reinstall Keycap (If user preserves the keycap) | Covered under Warranty | Charge to Customer |
| Exchange the keyboard module | Charge to Customer | Charge to Customer | |
| If the keyboard malfunctions and it's confirmed by the technician that the detachment of the keycap is not caused by the user. | Exchange the keyboard module | Covered under Warranty | Charge to Customer |
Keyboard - Keycap dropped off (hook or scissor feet damaged)
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The Keycap of Keyboard dropped off and the hook or scissor connecting the key to keyboard is damaged. | Exchange the keyboard module | Charge to Customer | Charge to Customer |
Keyboard - Abraded/Worn off keys
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The keyboard or keyboards keys are abraded or worn off. | Exchange the keyboard module | Charge to Customer | Charge to Customer |
Keyboard - Keycap broken
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The keyboard keys are broken due to external force. | Exchange the keyboard module | Charge to Customer | Charge to Customer |
LCD panel - Surface crack
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The LCD panel has cracked on the surface with an impact point. | Exchange the LCD panel | Charge to Customer | Charge to Customer |
LCD panel - Liquid crystal damaged
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| There is a wide-area dark spot, but LCD panel glass is not damaged. | Exchange the LCD panel | Covered under Warranty | Charge to Customer |
LCD panel - Scratch & Abrasion
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Surface scratch or abrasion on surface panel. | Exchange the LCD panel | Charge to Customer | Charge to Customer |
LCD panel - Foreign object
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The LCD screen has foreign objects present, and upon disassembly by the repair engineers, traces indicating the source of foreign object entry into the LCD module were confirmed. | Exchange the LCD panel | Charge to Customer | Charge to Customer |
| The LCD screen has foreign objects present, and upon disassembly by the repair engineers, no traces indicating the source of foreign object entry into the LCD module were found. | Exchange the LCD panel | Covered under Warranty | Charge to Customer |
LCD panel - Mura
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The LCD screen displays mura, but there is no damage attributable to impact, dropping, or contact with a hard object. | Exchange the LCD panel | Covered under Warranty | Charge to Customer |
Touch Display - Functional deficiency
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The touchscreen panel exhibits cracks or hit points caused by impact, dropping, or contact with hard objects. (Picture 1-4) | Exchange the LCD panel | Charge to Customer | Charge to Customer |
| The touchscreen exhibits cracks without evidence of impact, dropping, or damage from hard objects, and the LCD screen shows no abnormalities. (Picture 5) | Exchange the LCD panel | Covered under Warranty | Charge to Customer |
Touch PAD - Damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The Touch PAD shows visual evidence of external force or impact. | Exchange the Touch PAD | Charge to Customer | Charge to Customer |
I/O port - Pin Damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device. | Exchange mainboard or I/O board | Charge to Customer | Charge to Customer |
Accessory - Adapter/Mouse damage
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The Adapter/Mouse's surface or cable is damaged due to external force. | Exchange the Adapter or Mouse | Charge to Customer | Charge to Customer |
Accessory - Connector damage/metal oxidation
| Comments | Solution | Unit Under Warranty | Unit Out of Warranty |
| The connector is damaged or metal oxidation is found due to usage or storage. | Exchange the Adapter or Mouse | Charge to Customer | Charge to Customer |
