Why can't I boot normally with ROME series CPU? | Official Support

ASUS Support FAQ

FAQ

Product KNPA-U16, RS500A-E9-PS4, RS500A-E9-RS4, RS500A-E9-RS4-U

Why can't I boot normally with ROME series CPU?

If KNPA-U16, RS500A-E9-PS4, RS500A-E9-RS4, RS500A-E9-RS4-U are returned to service center for repair, the motherboards would support NAPLES series CPU. To support ROME series CPU, please follow the upgrade BIOS SOP to update.

For ROME series CPU BIOS, please download the BIOS for each model separately. Please refer to the KNPA-U16_Naples to ROME update (BMC and BIOS SOP).pdf in the file.

The download link of SOP:

https://dlcdnets.asus.com/pub/ASUS/mb/SocketSP3(4094)/KNPA-U16/BIOS/Naples_to_ROME_SOP.zip?

Was this information helpful?

Yes No

Contact Support

If you need more help, see our solutions to get support.

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.

ASUS Support FAQ