[Graphic Card] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: The following images are for reference only.

 

 

1.    PCB Trace Scratched

2.    PCB Damaged

3.    PCB Burned

4.    Components burned

5.    PCB/Component oxidation

6.    Components damaged

7.    Missing components

8.    Serial number is unable to be identified.

9.    Gold finger Damage

10.  BIOS modified

11.  Water Block


 

1.      PCB Trace Scratched 

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB Trace Scratched

 

Prepreg or copper layer are exposed.Rejected--

 

 

2. PCB Damaged

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB damaged

 

Cause damage to PCB

Rejected

-

-

 

 

3. PCB Burned

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB burned

PCB board was burned that caused by user

Repair with charge

Charge

Charge

 

4. Components burned

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Components burned

Components were burned that caused by user

Repair with charge

Charge

Charge

 

 

5. PCB/Component oxidation

 

 

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

PCB/Component oxidation

PCB/Components oxidation that caused by Non-human factors

Repair

Covered under Warranty

Charge

PCB/Component oxidation

PCB/Components oxidation that caused by user

Rejected

-

-

 

    

 

 

6. Components damaged

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Components damaged

Fan sink damaged due to the external force

Broken wire and damaged wire holder

Repair with charge

Charge

Charge

 

 

 

7. Missing components

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Missing components

Less than three components (except BGA) is missed.

Repair with charge

Charge

 

Charge

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Missing components

More than three components is missed or BGA is missed.

Rejected

-

-

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Missing components

1.Heat sink is missed.

2.Heat sink is broken

Repair with charge

Charge

Charge

 

 

8. Serial number is unable to be identified.

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Serial number

The serial number is unable to be identified.

Rejected

-

-

Serial number

The serial number is able to be identified.

Accepted

-

-

 

 

  9. Gold finger Damaged

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Gold finger

Gold Finger is scratched, burned, etc.

Repair with charge

Charge

Charge

 

 

10.  BIOS modified

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

BIOS modified

Flash the BIOS which is not made by ASUS

Rejected

-

-

 

 

11.  Water Block

Damage

Comments

Solution

Unit Under Warranty

Unit Out of Warranty

Water Block

1. There must not be any liquid or water vapor in the "Water Block",

2. Outside the "Water Block", there must be no liquid and stains

Rejected

-

-


Note: Be sure to remove all liquids and moisture and stains, before shipping back to ASUS to check the VGA function