[Optical Storage] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided:
For more warranty information, please refer to the warranty policy provided on the ASUS product support page.


If damage is caused by the following scenarios (including but not limited to), your device will not be applicable for ASUS warranty service.
Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.



Outer Surface (Case) - Damage

Scratches on outer surface.

Cracks or breakage or dent on the outer surface.

Surface - Parts missing

Device is disassembled and parts are missing, such as missing screws.

I/O port damage

I/O port or connector damage, such as crack or broken. Including SATA connector, IDE connector, USB port and power connector. 
Deformation, cracks, or breakage in the appearance of I/O ports.

Broken or bent pins on I/O ports

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports.

Device with watermarks or water stains.

Device damage and has noticeable watermarks caused by liquid entering the device.

Damage caused by foreign object

Damage caused by foreign objects inside the device.