[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues

Applicable Products: Notebook, Desktop, All-in-One PC, Gaming handheld, Motherboard

 

There are many reasons cause the computer auto shutdown/restart problem, such as hardware (motherboard, disk drives, memory, etc.) or software (applications, drivers, Windows system, etc.). In addition, it has another common reason that the computer enters a protection policy to shut down due to the heating problem as well as the CPU temperature is over the target. Here you can learn more about Troubleshooting - Computer Overheating issues. For the other unexpected auto shutdown/restart problems, please refer to the troubleshooting steps in this article.

 

Please go to the corresponding instruction based on the current Windows operating system on your computer:

 

Windows 11 operating system

Table of Contents:

 

Update and confirm BIOS / Windows packages / drivers with the latest version in your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about:

How to use update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Run Hardware diagnostic via MyASUS

You can inspect whether the hardware device is good by the Hardware Diagnostic via MyASUS. If any error occurs after diagnosing, we recommend that you visit ASUS repair center to replace the hardware device.

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②. 
    If there is no result searched that means your computer may not install it, and please refer to How to install MyASUS. 
  2. In MyASUS, select [Customer Support]③. 
  3. In [System Diagnosis]④, select [All] check items of Hardware diagnostic⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction. 
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the Next chapter. Here you can learn more about Why can I only see the partial features in the MyASUS app. 
  4. If any error occurs, please visit ASUS repair center to replace the hardware device. Here you can learn more about How to use Customer Support to contact ASUS for the further repair request. 
    If no issue is found after the “Hardware diagnostic” check, it means your hardware devices are good. Please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Check external peripherals or any hardware devices installed / changed

Sometimes, the external devices connected to your computer can be the cause of auto shutdown/restart, so please try to remove them, such as external hard drives, printers, memory cards, external ODD (if your computer is with internal ODD, please remove CD/DVDs), dongles, etc. After that, restart your computer. If you don’t experience the issue after restarting your computer, the external device may be the cause of the problem. We recommend that you do not use this device and contact your device manufacturer for support.

 

If you do not use any external devices or the problem still persists after removing them, please confirm whether you had ever installed / replaced any hardware devices, such as disk drives (HDD or SSD) or Memory modules. The compatibility problem could be the cause and exist between new hardware devices and ASUS products / system, so please try to remove the hardware device. If you don’t experience the issue after removing the hardware device, we recommend that you do not use this device and contact your device manufacturer for support.

If the problem persists after above steps, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Check recently installed / updated software or applications

Some problems may occur after Windows Update or a specific application installed on your computer, including the compatibility issue between applications and system, or Windows core programs may be crashed.

You can view update history to check recently installed updated items.

  1. Type and search [Windows Update settings] in the Windows search bar①, then click [Open]②. 
  2. Select [Update history]③. 
  3. In Update history, it will list Feature Updates, Quality Updates and Driver Updates, etc. that had been installed on your computer. 
  4. You can confirm the installed date and whether you experience auto shutdown/restart problem after that, and then refer to the following steps to know how to uninstall or go back to the previous version.

 

Go back to the previous version of Feature Updates

If you experience auto shutdown/restart problem after installing feature updates in Windows, we recommend that you go back to the previous version and wait for the modification from Microsoft in order to prevent any initial unstable problem. Here you can learn more about How to go back to the previous version of Windows.

If you cannot go back to the previous version of Windows, we recommend that you restore the system from restore point, here you can learn more about How to use restore point to restore the system.

 

Uninstall Quality Windows Updates

If you experience auto shutdown/restart problem after installing quality updates in Windows, we recommend that you uninstall the update and wait for the modification from Microsoft, please refer to the following steps to know how to uninstall it.

  1. In Update history, click [Uninstall updates]①. 
  2. Select the item which you want to remove②, then click [Uninstall]③. 

 

Go back to the previous drivers version

If you experience auto shutdown/restart problem after updating drivers in Windows, we recommend that you go back to the previous version and wait for the fixed one. Please refer to the following steps to know how to go back to the previous driver version.

  1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②. 
  2. Check the arrow next to [Display adapters]③, then right-click the [Intel(R) UHD Graphics 620]④ and select [Properties]⑤. 
    The following steps are used Intel graphics as an example, please select the defective driver which you would like to roll back to the previous version. 
  3. Select [Driver]⑥, then select [Roll Back Driver]⑦. 
  4. Select the reason of [Why are you rolling back?]⑧, then click [Yes]⑨. The system will start rolling back to the previously installed driver. 

 

Uninstall a specific application

Auto shutdown/restart problem may occur if there is a compatibility issue between an initial installed application and Windows system, so we recommend that you uninstall this application first. Here you can learn more about How to search or uninstall recently installed applications.

If the problem is gone after uninstalling this application, we recommend that you check the supported Operating System or specification in this application’s official website, or contact the application manufacturer for support.

If the problem persists after above steps, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Restore the system from restore point

If the auto shutdown/restart problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.

If the problem persists, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Reset your PC

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.

Back to Table of Contents

 

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.

 

 

Windows 10 operating system

Table of Contents:

 

Update and confirm BIOS / Windows packages / drivers with the latest version in your PC

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your PC. Here you can learn more about:

How to update the BIOS version in Windows system

How to use EZ Flash to update the BIOS version

(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)

For executing Windows update and drivers update, here you can learn more about:

How to execute Windows Update

How to update drivers via customer support in MyASUS

If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Run Hardware diagnostic via MyASUS

You can inspect whether the hardware device is good by the Hardware Diagnostic via MyASUS. If any error occurs after diagnosing, we recommend that you visit ASUS repair center to replace the hardware device.

  1. Type and search [MyASUS] in the Windows search bar①, then click [Open]②. 
    If there is no result searched that means your computer may not install it, and please refer to How to install MyASUS. 
  2. In MyASUS, select [Customer Support]③. 
  3. In [System Diagnosis]④, select [All] check items of Hardware diagnostic⑤, and then click [Checkup]⑥. Here you can learn more about MyASUS System Diagnosis - Introduction. 
    Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the Next chapter. Here you can learn more about Why can I only see the partial features in the MyASUS app. 
  4. If any error occurs, please visit ASUS repair center to replace the hardware device. Here you can learn more about How to use Customer Support to contact ASUS for the further repair request. 
    If no issue is found after the “Hardware diagnostic” check, it means your hardware devices are good. Please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Check external peripherals or any hardware devices installed / changed

Sometimes, the external devices connected to your computer can be the cause of auto shutdown/restart, so please try to remove them, such as external hard drives, printers, memory cards, external ODD (if your computer is with internal ODD, please remove CD/DVDs), dongles, etc. After that, restart your computer. If you don’t experience the issue after restarting your computer, the external device may be the cause of the problem. We recommend that you do not use this device and contact your device manufacturer for support.

 

If you do not use any external devices or the problem still persists after removing them, please confirm whether you had ever installed / replaced any hardware devices, such as disk drives (HDD or SSD) or Memory modules. The compatibility problem could be the cause and exist between new hardware devices and ASUS products / system, so please try to remove the hardware device. If you don’t experience the issue after removing the hardware device, we recommend that you do not use this device and contact your device manufacturer for support.

If the problem persists after above steps, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Check recently installed / updated software or applications

Some problems may occur after Windows Update or a specific application installed on your computer, including the compatibility issue between applications and system, or Windows core programs may be crashed.

You can view update history to check recently installed updated items.

  1. Type and search [Windows Update settings] in the Windows search bar①, then click [Open]②. 
  2. Select [View update history]③. 
  3. In View update history, it will list Feature Updates, Quality Updates and Driver Updates, etc. that had been installed on your computer. 
  4. You can confirm the installed date and whether you experience auto shutdown/restart problem after that, and then refer to the following steps to know how to uninstall or go back to the previous version.

 

Go back to the previous version of Feature Updates

If you experience auto shutdown/restart problem after installing feature updates in Windows, we recommend that you go back to the previous version and wait for the modification from Microsoft in order to prevent any initial unstable problem. Here you can learn more about How to go back to the previous version of Windows.

If you cannot go back to the previous version of Windows, we recommend that you restore the system from restore point, here you can learn more about How to use restore point to restore the system.

 

Uninstall Quality Windows Updates

If you experience auto shutdown/restart problem after installing quality updates in Windows, we recommend that you uninstall the update and wait for the modification from Microsoft, please refer to the following steps to know how to uninstall it.

  1. In View update history, click [Uninstall updates]①. 
  2. Select the item which you want to remove②, then click [Uninstall]③. 

 

Go back to the previous drivers version

If you experience auto shutdown/restart problem after updating drivers in Windows, we recommend that you go back to the previous version and wait for the fixed one. Please refer to the following steps to know how to go back to the previous driver version.

  1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②. 
  2. Check the arrow next to [Display adapters]③, then right-click the [Intel(R) UHD Graphics 620]④ and select [Properties]⑤. 
    The following steps are used Intel graphics as an example, please select the defective driver which you would like to roll back to the previous version. 
  3. Select [Driver]⑥, then select [Roll Back Driver]⑦. 
  4. Select the reason of [Why are you rolling back?]⑧, then click [Yes]⑨. The system will start rolling back to the previously installed driver. 

 

Uninstall a specific application

Auto shutdown/restart problem may occur if there is a compatibility issue between an initial installed application and Windows system, so we recommend that you uninstall this application first. Here you can learn more about How to search or uninstall recently installed applications.

If the problem is gone after uninstalling this application, we recommend that you check the supported Operating System or specification in this application’s official website, or contact the application manufacturer for support.

If the problem persists after above steps, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Restore the system from restore point

If the auto shutdown/restart problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.

If the problem persists, please continue to the next chapter for troubleshooting.

Back to Table of Contents

 

Reset your PC

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system

Back to Table of Contents

 

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.