General

A Limited Warranty is offered on ASUS branded hardware products. This Limited Warranty does not cover any software applications or programs; non-ASUS products or non-Asus branded peripherals.

The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase, is the proof of your purchase date. You may be required by your Purchase Site or ASUS Authorized Networking products to present the proof of purchase as a condition of receiving warranty service. If proof of purchase cannot be provided, the manufacture date as recorded by ASUS will be deemed to be the start of the Warranty Period.

 

ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty Period. If the Product fails during normal and proper use within the Warranty Period, ASUS, at its discretion, will update/upgrade the firmware of the Product, or swap the whole Product.

 

All components that an ASUS Service Center repaired or replaced will be under warranty for three months or for the remainder of the warranty period, whichever is longer. The Repair Center may recover the originally configured operation system bundled with the Product. ASUS will not restore or transfer any data or software from the Product’s original storage media. If the Product is replaced or refund, all user generated data may be permanently deleted. Upon replacement of a Product or part(s) under this Warranty, the original Product or part(s) shall automatically become the property of ASUS. You agree to transfer the ownership of the original Product or part(s) to ASUS and to return it to ASUS if applicable.

 

Exclusions from this Limited Warranty Service

The warranty only covers technical hardware issues during the Warranty Period under normal use conditions. ASUS does not warrant uninterrupted or error-free operation of this Product. It does not cover any software issues even if packaged or sold with Product, or customer induced damages or circumstances such as but not limited to:

1. Damage caused to this Product(s) by you or any non-authorized third party, including but not limited to improper installation or modification with any non-original software or hardware (such as HDD, SSD and/or RAM.);
2. Damage caused to this Product(s) by non-original configuration;
3. The serial number of the Product, components or accessories has been altered, cancelled or removed;
4. Obsolescence;
5. Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration;
6. Damage to the Product caused by improper installation, improper connection, etc.;
7. Damage to the Product caused by an external electrical fault or any accident;
8. Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User’s Manual;
9. Damage to the Product caused by third party software;
10. Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation;
11. Fraud, theft, unexplained disappearance, or damages/detrimental circumstances caused by a willful act of the customer;
12. Unusability or damage to the Product caused by installing and using the Unlock Device App, which is a utility that will unlock your Product's boot loader but will render the Warranty null and void.

Returning a Product to your Purchase Site or an ASUS Authorized Service Provider during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

Neither ASUS, ASUS Notebook Service Center, ASUS Authorized Service Provider, nor your reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to ASUS, ASUS Notebook Service Centre or ASUS Authorized Service Provider for any reason. You should remove all such information from the product prior to its return.

ASUS Notebook Service Centre and/or ASUS Authorized Service Provider is not responsible for damage or loss of any personal data, programs, or removable storage media. ASUS is not responsible for the restoration or reinstallation of any data or programs other than software installed by ASUS when the product was manufactured.

 

Warranty Period

Warranty policy may vary depending on the place of purchase. If the problem could not be resolved with the resources available on the technical support page http://www.asus.com/support, please contact or visit the place where you purchased your product to proceed with the warranty.