Link to MyASUS Frequently Asked Question (FAQ)

[Notebook] Link to MyASUS - Introduction

[Notebook] Cannot connect your Devices via Bluetooth to use Communication in Link to MyASUS?

[Notebook] Cannot find the device you want to connect in the device list on Link to MyASUS?

[Notebook] Cannot use Link to MyASUS Remote Desktop?

[Notebook] Cannot connect your devices to use Shared Cam in third-party video-communication services?

[Notebook] How to switch between Link to MyASUS-Shared Cam and other camera devices on video-communication services?

 

 

[Notebook] Link to MyASUS - Introduction

Link to MyASUS, one of the features in MyASUS, is a software solution that creates an integrated experience cross different operating system, including Windows, Android, and iOS, allowing you to connect the computer with a mobile device to create an integrated experience.

By using Link to MyASUS, you can make or receive Calls through the computer's speakers and microphone, send and receive text Messages, access to contacts, get mobile notifications on the computer, share files or URL with each other. Moreover, you can also remotely control your PC. Link to MyASUS aims to improve the ease of use, productivity and convenience between your computer and mobile device.

 *If the computer-side MyASUS version is 3.0.33.0 and above, the Screen Sharing feature and the App function under the Communication feature are transferred to the GlideX app in Dec, 2021.

 

Table of Contents

1. Minimum hardware and software requirements on the computer side and requirements on the mobile device side

2. ASUS Member login process

3. Permissions and corresponding functions that mobile device require to allow

4. File Transfer and URL Share

5. Communication

6. Remote Access

7. Shared Cam

 

1. Minimum hardware and software requirements on the computer side and requirements on the mobile device side

   Computer side:

  • Windows operating system: Windows 10/11 64-bit (version 1809 and later) (Note that Link to MyASUS is NOT available in Windows in S mode)
  • MyASUS App requirements on the computer: 3.0.11.0 or higher (go to the Microsoft App Store to download or upgrade MyASUS App, you can also click the link)
  • ASUS System Control Interface v3: 3.0.9.20 or higher (please download ASUS System Control Interface v3 in this link) (If your computer cannot install ASUS System Control Interface v3, this model does not support Link to MyASUS)
  • Network requirements: LAN, Wi-Fi and Bluetooth

   Mobile device side:

  • iOS mobile device operating system: iOS 13 or higher
  • Android mobile device operating system: Android 9 or higher
  • Link to MyASUS App on iOS: 2.2.1 or higher (download or install in the Apple App Store, please click the link)
  • Link to MyASUS App on Android: MyASUS mobile app on version 2.2.1.10 or higher (download or install in the Google Play store, please click the link)
  • Network requirements: mobile network, Wi-Fi, personal hotspot and Bluetooth
  • Supported mobile devices: iPhone, iPad, Android Phone, Android Pad

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2. Member login process

2.1 Computer side:

(1) When opening MyASUS for the first time, the following picture will open as shown below, click ①[I am above the age of 14 years], and click ②[I agree. Start MyASUS].

(2) Enter your ③[ASUS member account and password] to log in, and click ④[Login].

(3) The computer side has been logged in, click ⑤[Confirm].

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2.2 Mobile device side:

When using Link to MyASUS on the mobile device for the first time, please click ①[Log in], enter the same ②[ASUS member account and password] as the computer side, click ③[Sigh in], click ④[Agree], click ⑤[OK].

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3. Permissions and corresponding functions that mobile devices need to open

Link to MyASUS needs to open the permissions. Take the Android mobile device as an example. If you only need to use the "QR Code Scanner" function, you only need to enable the "Camera Permissions" on the mobile device.

For the use of functions such as "Communication", the mobile device will remind you that Link to MyASUS requires you to enable higher privacy permissions.  This is normal.  Please enable the relevant permissions normally and use the relevant functions.

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4. File Transfer and URL Share

The File Transfer and URL Share functions require two devices to be connected to the same network or have been connected via Bluetooth (please refer to section 8.1 of this article for the use of the Bluetooth connection function), and the [Discoverability] function is enabled, [File Transfer] function is turned on.

Because it is impossible to confirm whether the receiving device is a device under your control when connected through the same network, the receiving end requires you to manually confirm. 

And the device connected via Bluetooth has been authorized by you to connect, so you do not need to confirm twice when transferring files.  this is a step to be set from the perspective of protecting your privacy.

If you encounter problems when using this feature, please click on the link first and read the text to try to solve your problem.

4.1 File Transfer

There are two types of file transmission: the computer transmits files to other devices (the receiving device is a computer or mobile device), and the mobile device transmits files to other devices (the receiving device is a computer or mobile device).

4.1.1 Transfer files from the computer to the mobile device

(1) Click ①[Select Files], click ②[File] in the pop-up window, then click ③[Open].

 

(2) Click ④[Send].

(3) Click your ⑤[Device]

(4) Click ①[Accept], click ②[History] on the main interface, and click ③[Computer Name], you can see the received ④[File].

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4.1.2 Transfer files from the mobile device to the computer

(1) Click ①[File Transfer] on the main interface of Link to MyASUS on the mobile device side, click ②[File] to be transferred, click ③[Send], click ④[Computer].

(2) A window will pop up in the lower right corner of the computer, click ⑤[Accept] to complete the transfer.  Click ⑥[Open Rceived Files].

(3) A new window will pop up, and you can see the received ⑦[File]

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4.2 URL Share

4.2.1 Share the URL from the computer to the mobile device

Computer-side URL Share is limited to the Microsoft Edge browser.

(1) Click ①[upper right corner of the browser], and click ②[Share] in the pop-up drop-down menu.

 
(2) A new sharing pop-up window will appear, then click ③[MyASUS].

 
(3) A new pop-up window will appear, click ④[Devices that need to be shared], click ⑤[Accept] in the notification bar of the mobile device, and the browser of the mobile device will open and open the shared URL.

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4.2.2 Share URL from mobile device to computer

(1) At the bottom of the browser on the mobile device, click ①[Icon], click ②[Share], click ③[More], click ④[Link to MyASUS], click ⑤[Computer name].

 
(2) A pop-up window will be displayed on the computer side, click ⑤[Accept].

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5. Communication

If you encounter problems when using this feature, please click on the link first and read the text to try to solve your problem.

5.1 Computer and mobile device pairing

(1) Link to MyASUS on the computer terminal, click ①[Communication], and click ②[Pair New Device].

(2) Choose your ③[Device Type], if your mobile device does not have Link to MyASUS App installed, you can click ④[Download Link to MyASUS App] according to your mobile device type, and click ⑤[Next].

(3) According to the pop-up prompt, click ⑥[Next].

(4) Tap your ⑦[Mobile Device]. 

(5) On the mobile device, click ①[Start to connect to the computer via Bluetooth], click ②[Start], click ③[Allow], click ④[Allow access to your contacts and call records], click ⑤[Pair], the pairing is successful, click ⑥[OK].

(6) The connection is established.

(7) Click the ⑧[] icon to turn on functions such as history and contacts.  Please go to "Communications" on the computer if you find that you can't turn on this function.  Please turn on "Receive mobile device notifications on PC" and "Always route audio via phone" on the computer side.  Please go to 5.1.7 to manually enable this function on the mobile device side.

(8) Go to the Bluetooth setting page of the mobile device, click ①[Connected computer device], and then turn on ②[Mobile music and other functions].

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5.2 Call history, you can see the call history record, double-click any one of them, you can make a call.

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5.3 Contacts, on this tab, you can browse all the contact information stored on the mobile device, double-click any one to make a call, and you can also quickly search for the contact you need in the search bar above.

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5.4 Notification, the mobile device App notification message will be displayed on this tab.

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5.5 Dial

(1) Make a call on the keypad.

(2) You can choose to transfer the call to your mobile device or hang up.

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5.6 Settings during a call.  Because during a call, the system will use Bluetooth to transmit sound by default, that is, use the microphone and speaker on the computer to make the call.  If you want to use the microphone and speaker on the mobile device side to make a call, please click ①[Bluetooth], ②[Select answering method] on the mobile device call page.

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6. Remote Access

Remote Access requires both the computer and the mobile device to log in to the same ASUS member account, and the Remote Access function of the computer is already enabled.

When you use the Remote Access function for the first time, the system will send an email to your mailbox, you need to manually click in the mailbox to turn on the Remote Access function (Because it will access your computer-side data, it is necessary to confirm that it is your own operation to prevent leakage of privacy).

Every time you use the Remote Access function on the follow-up device, the system will send a notification email to your mailbox to ensure your privacy.

If you encounter problems when using this feature, please click on the link first and read the text to try to solve your problem.

5.1 Pairing the computer and mobile devices

(1) Click to enable ①[Remote Access] function, click ②[Agree to above, use Remote Access function], click ③[OK], and click ④[bind mobile device with pairing code] on the computer.

(2) The desktop side will generate ⑤[QR Code and Pairing Code], and the mobile terminal will fill in the new pop-up window with ⑤[Pairing Code].

(3) The computer and mobile device have been paired successfully.

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5.2 Use of Remote Access function

(1) Click ①[Remote File Access] on the mobile device, click ②[Folder], click ③[File], ④[Download to phone or other functions], ⑤[Upload Files to computer or add new folders].

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5.3 Remote Desktop Function

The use of the Remote Desktop function requires the computer to set a power-on password.

(2) Click ①[Remote Desktop] of Link to MyASUS on the mobile device side, fill in ②[Computer power-on password], and click ③[Login].  

(2) The mobile device will display the screen of the computer side, and various operations can be performed. At this time, the lock screen will be displayed on the computer side to prevent privacy leakage.  In ④[drop-down menu], from top to bottom, disconnect the Remote Desktop function, activate the mouse, activate the keyboard, and help.

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7. Shared Cam

The Shared Cam function turns your mobile device's camera as a PC's webcam through the device connection, allowing you to use this function as a camera source in a third-party video service.

If you encounter problems when using this feature, please click the link or link first and read the text to try to solve your problem.

 7.1 Turn on the Shared Cam function

(1)Click ①[Shared Cam], click ②[Connect a Device].

(2) Click ③[Your mobile device], mobile device side tap ④[Accept].

(3) After the connection is successful, the pop-up window of [Connection Successful] will be displayed on the computer side, click [Got it].

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7.2 How to use the Shared Cam function

(1) Take the Teams communication software as an example, on the Teams setting page, click ①[Devices], select ②[Camera], click ③[Link to MyASUS-Shared Cam], the communication software will use the camera of the mobile device to transmit images during video communication.

(2) On the Shared Cam page of the mobile device, there are five components, ①[Computer connection status], ②[Switch camera icon], ③[Camera modes], ④[Gallery], ⑤[End camera sharing].

[Computer connection status] shows the video transmission status of the mobile device and the connected PC. There are two status: a. Video streaming and b. Video interruption, depending on whether the video communication service is enabled on the computer when the device is connected. Basically, the former means that you are using the video service and that the image captured by the mobile device is being transferred to the computer; the latter means that your computer is not using the video service and the screen is not being transferred to the computer.

[Camera modes], this function allows you to take photos or videos while using the video communication service, and the notes or works you take can be instantly sent to your PC through the File Transfer function, which lets you share with others..

(3) After tapping [End camera sharing], tap ⑥[End]. If you take photos or videos during use, you will be reminded whether to transfer the files you just shot to the computer. If you need to transfer the captured files, please tap ⑦[Transfer], and tap ⑧[Photos or Videos to Send].

(4) When you use the mobile device to share the camera function, in order to save the power of your mobile device, when the screen of the mobile device is not operated for more than 1 minute, it will enter the idle mode, and the following screen will be displayed at this time, you only need to Tap the screen of the mobile device to return to the Shared Cam function.

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[Notebook] Cannot connect your Devices via Bluetooth to use Communication in Link to MyASUS?

If you want to use the Link to MyASUS Communication function, please make sure that your devices are connected successfully. If not, please try to follow below instructions. 
 

1. When Bluetooth does not work or Bluetooth is lost

  • Make sure airplane mode is off: Select Start, then select Settings > Network & Internet > Airplane mode. Make sure Airplane mode is turned off. Then, turn Bluetooth on: Select Start, then select Settings > Devices > Bluetooth & other devices.
  • Make sure Bluetooth works: Please check in the taskbar, and select “action center” in the bottom right corner or go to “Settings” to ensure that your PC supports Bluetooth, and that Bluetooth is not missing. If the Bluetooth button is missing, please try to update to the latest driver or restart your PC.
  • If you encounter the notification request of Bluetooth pairing repeatedly pops up, please restart your PC and try again.

*For more information about the Bluetooth problem, please refer to Microsoft official information to repair Bluetooth device.

 

2. Pair devices in the correct way in Link to MyASUS 
2.1 If you are an Android user

  • Please open the Link to MyASUS mobile device application “Side menu” > tap “Start to connect to computer via Bluetooth” in “Communications”.
  • If you have not yet allowed the relevant permissions, Link to MyASUS will guide you to the “Permission Management” page. Please allow “Access this device’s location” and “Use location” permissions in “Bluetooth Pairing” and “Notification access” and “Access Contacts, Phones, and SMS” in “Communications”.
  • If you have allowed the permission of “Bluetooth Pairing”, please click the “Start” button to turn on the Bluetooth device.
  • If the Bluetooth device is turned on, click the “Start” button to allow the device to be searched by the computer.


2.2 If you are an iOS user

  • Please open the Link to MyASUS mobile device application “Side menu” > tap “Start to connect to computer via Bluetooth” in “Communications”.
  • If you have not yet allowed the relevant permissions, Link to MyASUS will guide you to the “Permission Management” page. Please allow “Bluetooth Pairing” in “Necessary”.
  • If you have allowed the permission, please make sure you turn Bluetooth on.

 
 

3. You have paired devices successfully before, but cannot paired them again? Please go to Link to MyASUS and the Bluetooth system page on the PC and mobile device to remove the devices. After completely removing, try to pair them again. Please refer to the steps below:

3.1 PC Side

- Disconnect the device in MyASUS：

Open the “MyASUS” PC App > “Link to MyASUS” tab > Click the drop-down list of connected devices on the “Communication” page, select the currently connected device, and click the “Disconnect” button.

 
*If your device is an iOS system, Link to MyASUS Communication does not support the "App" function.

 

- Remove the device in the Settings: 
Select “Start”, then select “Settings”  > “Devices”  > “Bluetooth & other devices”. In Bluetooth, select the device you’re having problems connecting to, and then select “Remove device” > “Yes.” 

 

3.2 Mobile device side

- Unpair the device on Link to MyASUS： 
Open “Link to MyASUS” mobile app > Open “Side menu” > Tap the connected device > Tap “Unpair” button.

- Remove the device in the Settings:

Go to the Bluetooth Settings page on mobile > Tap the connected PC > Tap “Unpair”.

 

4. After removing the Bluetooth device, then pair devices again. Confirm that there is no paired device you had problems connected to on the Bluetooth setting page of the PC and the mobile device side, which means that the Bluetooth pairing is completely done. Please follow the Link to MyASUS steps to try to pair the device again.

 

 

 

[Notebook] Cannot find the device you want to connect in the device list on Link to MyASUS?

Before you send and receive files or URL, please make sure your device and the PC or mobile device you want to connect satisfy the following conditions:

  • It has turned on Discoverability in Settings on Link to MyASUS.
  • It has Wi-Fi turned on.
  • It has Bluetooth turned on and within Bluetooth range.
  • If it is an Android device, please grant Link to MyASUS permission for “location access” to allow the device to be discovered.
  • If it is an iOS (iPad/iPhone) device, please keep Link to MyASUS mobile app in the foreground.

 

 

 

[Notebook] Cannot use Link to MyASUS Remote Desktop?

If you want to use the Link to MyASUS Remote Desktop function, please confirm whether the computer and mobile device meet the following requirements:

  • The computer operating system needs to be Windows 10/11 Pro version
  • MyASUS PC App and Link to MyASUS Mobile App have logged in to the same ASUS member account
  • The system login password has been set on the computer
  • The Remote Desktop function of the system has been turned on on the computer

*Link to MyASUS Remote Desktop function currently only supports Windows 10/11 Pro version*

*Link to MyASUS Remote Desktop currently is exclusively available for Windwos 10 local user account (an offline account)*

 

1. In Link to MyASUS side please click the ①[Information] ("" symbol) icon to enter the ②[Password] interface in the system settings and add an account password. (If you have already set the account password, please ignore this step)

2. After setting the password, please click the Link to MyASUS side ③[Open Settings], go to the ④[Remote Desktop] interface in the system settings, and click to enable the Remote Desktop function.

3. If you are using the Remote Desktop function for the first time, a pop-up window [Mail Sent] will appear, please go to your mailbox and click the Activation link.

4. Please click MyASUS side ⑤[Bind a mobile device via Pairing Code], a new window will pop up. Please also click [Bind a computer via pairing code] on the mobile device side, and then scan the ⑥[QR code] on the computer screen, or fill in ⑥[pairing code].

 
5. After the pairing is successful, the computer and mobile devices will display the following screen.

 
6. When using the Remote Desktop function, please make sure your computer is in standby mode and keep internet connection.

 

 

 

[Notebook] Cannot connect your devices to use Shared Cam in third-party video-communication services?

Please first ensure that MyASUS PC application requires 3.0.11.0 or later version; ASUS System Control Interface 3.0.9.30 or later version, and that Link to MyASUS mobile device application requires Android: 2.2.1.10 or later version；iOS: 2.2.2 or later version. Besides, the third-party communication app you use supports higher resolution*.

*Currently, Link to MyASUS Shared Cam supports 1080p resolution.

 

1. Before using Link to MyASUS Shared Cam to start your meeting, video chatting, or live streaming in a third-party video-communication service, please set up the following:

①Go to MyASUS PC app > Link to MyASUS upper-right Settings > Shared Cam, and connect a device.

Please connect your PC and mobile device to the same Wi-Fi, and make your mobile device discoverable in Link to MyASUS mobile device app > Side Menu > Settings > switch on the toggle of Discoverability > enable Shared Cam.

②Please select Link to MyASUS-Shared Cam in a third-party communication app > Settings > Video device.

③Please allow the permissions of Link to MyASUS Shared Cam.

④Please ensure that there are no other applications enabling a camera device.

 

2. If your devices can not be connected and a pop-up dialog showing that "Connection Failed" on a third-party communication app, please follow the instructions:

①You might forget to accept the connection request in the notification on your selected mobile device.

Please select your mobile device again and accept the connection request.

②Your selected mobile device and PC might be accidentally under different Wi-Fi.

Please ensure your devices connect to the same Wi-Fi, and try it again.

 

3. If you want to use Link to MyASUS-Shared Cam, but your video picture does not show on the window of video-communication service, please follow the instructions:

①If you see the screenshot below, it means that you have not connected your devices. Please go to MyASUS PC app > Link to MyASUS upper-right Settings > Shared Cam, and connect a device.

②If you see the screenshot below, it means that you have not opened the Link to MyASUS Shared Cam page. Please go back to the Shared Cam page to ensure your video picture is transferred to the connecting PC.

 

 

 

 

[Notebook] How to switch between Link to MyASUS-Shared Cam and other camera devices on video-communication services?

If you want to use Link to MyASUS-Shared Cam, please first ensure that MyASUS PC application requires 3.0.11.0 or later version; ASUS System Control Interface requires 3.0.9.20 or later version, and Link to MyASUS (mobile device application) requires Android: 2.2.1.10 or later version or iOS: 2.2.1 or later version. In addition, the third-party communication app you use supports higher resolution*.

*Currently, Link to MyASUS Shared Cam supports 1080p resolution.

 

If you wish to use or switch your normal webcam, please go to the third-party communication app :  “Settings” > “Video” > “camera device”

And switch Link to MyASUS-Shared Cam to another. 

 

In the following, take Google Meet and Skype for example:

Google Meet

Click the “More” icon (1) in the bottom right corner > (2) Select “Settings” > (3) Select “Video” > (4) Click the drop-down menu, and switch Link to MyASUS-Shared Cam to your default camera device.

 

Skype

Go to Skype, press Ctrl+Comma to enter (1) “Settings” > (2) Select “Audio &Video” > (3) Switch to other camera device in the Camera drop-down list in the upper right corner.