[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode

[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode

Applicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, Motherboard, Graphics card, LCD Monitor, MiniPC, NUC

If you experience that the device does not wake up from Sleep or Hibernate mode, please connect an AC adapter and make sure the battery charge indicator is ON (The below takes the laptop as illustrated.), then click the Power Button to wake up the device. (If the device goes into Sleep mode for a long time, it will transfer the power status from Sleep to Hibernate mode and you can only resume the system by clicking the Power button.)

If the problem persists after that, please press and hold the Power button for 15 seconds to force shut down, then restart the device and refer to the following solutions.

Please go to the corresponding instruction based on the current Windows operating system on your device:

• Windows 11
• Windows 10

Windows 11 operating system

Remove accessories and Update BIOS / Windows packages / drivers to the latest version

• Remove the accessories, such as external hard drives, printers, memory cards, CD/DVDs, dongles, etc.
• Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your device. Here you can learn more about:  
  How to update the BIOS version in Windows system  
  How to use EZ Flash to update the BIOS version  
  (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)  
  For executing Windows update and drivers update, here you can learn more about:  
  How to execute Windows Update  
  How to update drivers via System Update in MyASUS
  If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

System diagnosis for Hardware check

Execute MyASUS system diagnosis for Hardware check, here you can learn more about MyASUS System Diagnosis.

Note: If there is no System Diagnosis tab in MyASUS that means your device does not support this function. Here you can learn more about Why can I only see the partial features in the MyASUS app.

If the problem persists, please continue to the next chapter for troubleshooting.

Restore BIOS settings

The device does not wake from sleep or hibernate mode, which the modified BIOS may cause. Therefore, try to reset BIOS to default settings.

Here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS setting.)

If the problem persists, please continue to the next chapter for troubleshooting.

Enable the keyboard to wake the device

1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.  
   
2. Check the arrow next to [Keyboards]③, then right-click [HID Keyboard Device]④ and select [Properties]⑤.  
   Note: The device name may be different based on different models.  
   
3. Select [Power Management] tab⑥，then check the box next to [Allow this device to wake the computer]⑦ and click [OK]⑧.  
   Note: If there is no Power Management in the Keyboard properties, please ignore this step.  
   
4. If the problem persists, please continue to the next chapter for troubleshooting.

Troubleshooting through Windows Power Troubleshooter

1. Type and search [Troubleshoot settings] in the Windows search bar①, then click [Open]②.  
   
2. Select [Other troubleshooters]③.  
   
3. Click [Run] on the Power option④, then follow the on-screen instructions to complete the troubleshooting process.  
   
4. If the problem persists, please continue to the next chapter for troubleshooting.

Re-enabling Hibernate functionality via Command Prompt

1. Type and search [Command Prompt] in the Windows search bar①, then click [Run as administrator]②. 
   
2. When the User Account Control prompt appears, select [Yes]③. 
   
3. In the Command Prompt, type “powercfg.exe /hibernate off”④, and then press Enter to disable the hibernate function. 
   
4. After disabling hibernate, please restart your device.
5. Open the Command Prompt application again with administrator, and in the Command Prompt window, type “powercfg.exe /hibernate on”⑤, then press Enter to enable hibernation. 
   
6. If the issue persists, proceed with the next troubleshooting steps.

Restore the system from restore point

If the problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.

If the problem persists, please continue to the next chapter for troubleshooting.

Reset the system

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about: How to reset the system.

If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. CLICK HERE!  

Windows 10 operating system

Remove accessories and Update BIOS / Windows packages / drivers to the latest version

• Remove the accessories, such as external hard drives, printers, memory cards, CD/DVDs, dongles, etc.
• Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your device. Here you can learn more about:  
  How to update the BIOS version in Windows system  
  How to use EZ Flash to update the BIOS version  
  (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)  
  For executing Windows update and drivers update, here you can learn more about:  
  How to execute Windows Update  
  How to update drivers via System Update in MyASUS 
  If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.

System diagnosis for Hardware check

Execute MyASUS system diagnosis for Hardware check, here you can learn more about MyASUS System Diagnosis.

Note: If there is no System Diagnosis tab in MyASUS that means your device does not support this function. Here you can learn more about Why can I only see the partial features in the MyASUS app.

If the problem persists, please continue to the next chapter for troubleshooting.

Restore BIOS settings

The device does not wake from sleep or hibernate mode, which the modified BIOS may cause. Therefore, try to reset BIOS to default settings.

Here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS setting.)

If the problem persists, please continue to the next chapter for troubleshooting.

Enable the keyboard to wake the device

1. Type and search [Device Manager] in the Windows search bar①, then click [Open]②.  
   
2. Check the arrow next to [Keyboards]③, then right-click [HID Keyboard Device]④ and select [Properties]⑤.  
   Note: The device name may be different based on different models.  
   
3. Select [Power Management] tab⑥，then check the box next to [Allow this device to wake the computer]⑦ and click [OK]⑧.  
   Note: If there is no Power Management in the Keyboard properties, please ignore this step.  
   
4. If the problem persists, please continue to the next chapter for troubleshooting.

Troubleshooting through Windows Power Troubleshooter

1. Type and search [Troubleshoot settings] in the Windows search bar①, then click [Open]②.  
   
2. Click [Power]③，then click [Run the troubleshooter]④.  
   
3. Follow the on-screen instructions to complete the troubleshooting process.
4. If the problem persists, please continue to the next chapter for troubleshooting.

Re-enabling Hibernate functionality via Command Prompt

1. Type and search [Command Prompt] in the Windows search bar①, then click [Run as administrator]②. 
   
2. When the User Account Control prompt appears, select [Yes]③. 
   
3. In the Command Prompt, type “powercfg.exe /hibernate off”④, and then press Enter to disable the hibernate function. 
   
4. After disabling hibernate, please restart your device.
5. Open the Command Prompt application again with administrator, and in the Command Prompt window, type “powercfg.exe /hibernate on”⑤, then press Enter to enable hibernation. 
   
6. If the issue persists, proceed with the next troubleshooting steps.

Restore the system from restore point

If the problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.

If the problem persists, please continue to the next chapter for troubleshooting.

Reset the system

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about: How to reset the system.

If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. CLICK Below!