[LCD Monitor] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided: For more warranty information, please refer to the warranty policy provided on the ASUS product support page.

Note: ASUS authorized service centers may offer chargeable services for replacing CID (Customer Induced Damage) parts, where both parts and labor will be charged. For more information, please contact an ASUS authorized service center. 
Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center. 

Outer Surface (Case)
Cracks or breakage on the outer surface  

Monitor screen (panel)         
Cracks or breakage in the screen glass           

Scratches or wear on the screen surface            



There is foreign matter on the screen surface such as superglue or any type of adhesive


I/O port        
Includes all external connection ports such as USB, Ethernet, charging ports, HDMI, DisplayPort, audio jacks, etc.     

Breakage or detachment of the plastic flaps (tongue parts) on I/O ports                 

Broken or bent pins on I/O ports     

Oxidation of I/O ports                
Oxidation of hinge              

Power Supply (Adapter)           
Separation or deformation of the adapter casing    


Damage or breakage to the adapter cables      


Deformation, damage, or oxidation to the adapter connectors