[Notebook/Desktop/AIO/Gaming handheld] Troubleshooting - Stuck on ASUS/ROG logo during boot
If your device remains stuck at the ASUS/ROG logo screen and does not proceed to the Windows operating system after booting, here are some possible troubleshooting steps.
To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix frozen ASUS / ROG logo screen.
Restart the Device
If your device is stuck at the ASUS logo screen, try forcefully shutting down the computer and then restarting it. Sometimes, this issue is temporary.
Press and hold the power button until the power indicator turns off to shut down the device. After a few seconds, restart the device.
Remove External Devices and Update BIOS
- Disconnect all external devices, including the keyboard, mouse, external hard drives, printers, any optical discs in the CD/DVD drive, and any adapter cards in card readers, and so on.
Note: If you're using a desktop computer, connect an external monitor first to ensure the computer can boot and display properly.
- Update the BIOS to the latest version, here you can learn more about How to update the BIOS using EZ Flash. (For desktops, refer to ASUS Motherboard EZ Flash 3 instructions.)
Download the BIOS file for the problematic device from the ASUS website on another computer and place it on an external storage device (USB flash drive or external hard drive) if necessary. If you don't have another computer or external storage, or if the BIOS is already up-to-date, you can skip this step.
Perform CMOS Reset/Hard Reset
Remove the power adapter and perform a CMOS clear to reset the hardware to default settings. You can refer to relevant articles for instructions on how to clear the CMOS:
- Notebook/All-in-One PC: How to perform embedded controller (EC) reset/Hard reset
- Desktop PC: How to clear CMOS
Note: For notebook models TP420IA and UX425IA, do not remove the power adapter; perform CMOS clear with the adapter connected. If you're unsure about your computer's exact model, refer to this article: How to find your computer model.
Perform BIOS Reset
Access the BIOS configuration screen. If your device is already stuck at the logo screen, press and hold the power button until the power indicator turns off. After a few seconds, press and hold the [F2] key on the keyboard, then press the power button to turn on the device. Release the [F2] key when the BIOS configuration screen appears. Learn more about How to access the BIOS configuration screen.
Note: For gaming handheld devices, press and hold the volume (-) key and then press the power button to turn on the device.
Note: The BIOS configuration screen may vary depending on the model.
In the BIOS - UEFI interface, restore BIOS settings to default. Use the keyboard's arrow keys and Enter key, touchpad, or mouse to make selections and confirm.
Note: If your BIOS configuration screen looks different from the one shown below, proceed to Reset BIOS Settings in the BIOS - Legacy Interface.
- After accessing the BIOS setup screen, press the [F7] key on the keyboard, or click [Advanced]① on the screen.
- Restore BIOS settings. Enter the [Save & Exit] page②, select [Restore Defaults]③, and then click [Ok]④.
- Confirm the boot drive. Enter the [Boot] page⑤, select [Boot Option #1]⑥, and confirm that it points to the hard drive where your operating system is installed⑦.
- Save settings and exit. Enter the [Save & Exit] page⑧, select [Save Changes and Exit]⑨, and click [Ok]⑩. The device will restart. After the device restarts, check if it can boot into the operating system normally.
In the BIOS - Legacy Interface, restore BIOS settings to default. Using the keyboard's arrow keys and Enter key to make selections and confirm.
- Access the BIOS configuration page.
- Restore BIOS settings. Enter the [Save & Exit] page①, select [Restore Defaults]②, and click [Yes]③.
- Confirm the boot drive. Enter the [Boot] page④, select [Boot Option #1]⑤, and confirm that it points to the hard drive where your operating system is installed⑥.
- Save settings and exit. Enter the [Save & Exit] page⑦, select [Save Changes and Exit]⑧, and click [Yes]⑨. The device will restart. After the device restarts, check if it can boot into the operating system normally.
Boot in Safe Mode and Perform System Restore
- Refer to this article to boot into Safe Mode: How to boot into Safe Mode when unable to enter the system.
- Once in Safe Mode, consider backing up your personal data and then perform a system restore. Learn more about How to restore (reinstall) the system.
If your problem remains unresolved, please contact ASUS customer support for further assistance.