Warranty Replacement Options & Instructions(in EUROPE)

Warranty Replacement Options & Instructions(in EUROPE)

ASUS Holland B.V. offers the ability for S.I. (System Integrator) and V.A.R. (Value Added Reseller) customers exclusively to arrange for the replacement of defective ASUS server barebone and server motherboard product. This Return Replacement term contains instructions for S.I. and V.A.R. customers to obtain a Return Replacement RMA and return the product to ASUS Holland B.V. in exchange for a replacement.

FIVE STEPS TO ADVANCED REPLACEMENT

• Contact ASUS Holland B.V. via E-mail or phone for technical assistance & problem diagnostic of ASUS server barebone and server motherboard product:
  Server Support Email: advance.rma@asustek.nl
  Server Support Phone Line: +31-591-5-70292
  


• If the problem is determined as hardware failure by ASUS, Customer may proceed to request Advanced Replacement RMA Service.


• Fill out the ARS Request Form. All required details; including Product Information, System Configuration & Defective Part Information, Applicant & Shipping Information, Billing Information and Credit Card Information, must be filled in correctly.


• Send the complete ARS Request Form to ASUS Holland B.V. via Fax. ASUS Holland B.V. will issue an RMA number after acknowledging the receipt of ARS Request Form from Customer.
  ASUS Holland B.V. Fax Number: +31-591-66 68 53


• Return the original defective product to ASUS Holland B.V. within 14 days from the date ASUS Holland B.V. sent the replacement product. Click HERE to learn more details of Advanced Replacement RMA Service.

• ASUS Holland B.V. Advanced Replacement RMA Service (hereinafter the "ARS") will be applied to Europe area EXCEPT for Russia.


• Among ASUS server motherboard products, all Intel-based/Serverworks-based 533MHz FSB server motherboards or later models are applicable to ARS; earlier models will not be applicable for ARS.


• ASUS server barebone products; such as AP130D/D5, AP1700-S4/S5, AP1600R-S4/S5, AP140R, AP160R-S or later models are applicable to ARS; earlier models will not be applicable for ARS.


• Only limited server barebone parts; which might influence the system function & operating, will be applicable to ARS: for instance, fans, boards, cards & power supply units.


• Among ARS-serviceable parts, all bridge boards, riser cards and fans (except fan modules for AP160R/AP1600R-S4/AP1600R-S5) are not required to be returned if being determined as defective by ACH. However, Customer's providing valid evidences will be absolutely necessary.


• In normal condition, the replacement product could be expected to ship out in the same day of ARS request if the RMA number is issued before 2 PM. If the RMA number is given after 2PM, the delivery of the replacement product shall be arranged to the next working day. Customer will be asked for a credit card number to secure the replacement. Based on the posting date, Customer's account will only be billed for defective product not sent out within 14 days.


• ARS functions in the working days ONLY. If Customer applies for ARS 1 day before weekend or national holiday, the shipment of the replacement part shall be postponed until next available working day.


• Customer will be asked to place a given RMA number on the packing material of defective product.


• An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to the customer at their own expense. Authorized returns are to be shipped pre-paid and insured to the address on the RMA.


• If Customer has not sent out the defective product after the 14th day, Customer's account would be billed with the total amount indicated on the ARS Request Form; and ASUS Holland B.V. would not accept any return of defective product for that RMA.


• ASUS Holland B.V. will examine if the defect is caused by man-made within 3 working days after the receipt of defective part from Customer. If CID (Customer-Induced Defect) is found after inspection, Customer will be informed via E-mail or phone within 1 working day. Once Customer agrees with the inspection fact, an extra service fee; including Repair Charge and Shipping Charge, will be billed to Customer. If CID is determined as irreparable, the price of that replacement product shall be also charged.


• CID REPAIR CHARGE TABLE (Exclude Shipping Charge)