Official Support | ASUS New Zealand

ASUS Premium Care

ASUS offers several extended service options for your ASUS product, depending on your budget and needs.

Where can I purchase ASUS Premium Care?

MyASUS APP

Warranty for ASUS Products - ASUS Premium Care

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Benefits of ASUS Premium Care

Reduce costs with a tailor-made service package that meets all of your support needs.
ASUS Premium Care services go beyond the standard warranty to provide the assurance of maximum protection.
Minimize downtime by leveraging ASUS scale and skills.

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ASUS Premium Care can create a tailor-made package to protect your ASUS products.

ASUS Premium Care has several levels of coverage to suit your needs. ASUS provide 3 Service Packages: Warranty Extension, Local On-Site Service, and Battery Service Package. Check the service products below to learn more about ASUS Premium Care.

Warranty Extension

Local On-Site Service

Battery Service Package

Warranty Extension

The ASUS Warranty Extension Service Package frees you of these concerns, providing you extended warranty services after your ASUS product’s standard warranty expires.

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Subject to the Activation being completed, your Product warranty period will automatically be extended from your Product's original warranty end date.
Except for the change to the warranty period, all other terms will remain the same as the ASUS standard warranty.
This service package does not cover software, battery, peripherals, free accessories such as a mouse or bag, and customer-induced damage.

The water-filled mug accidentally spilled onto the Asus laptop.

Local On-Site Service

With On-Site Service, an ASUS authorized technician will provide on-site parts repair at your designated location if a problem with your product cannot be resolved via telephone or online support.

ASUS expert agents with comprehensive product know-how are ready to provide you support anytime

If the problem is not solved remotely, on-site technical support for your product will be arranged with an ASUS Authorized Technician, who will be sent to your location generally by the end of the next business day. Please note that response times may vary depending on geographic location, spare parts and local service availability.
If the product fails during normal and proper use within the coverage period of this service package, ASUS will repair or replace the defective parts of the product, or the product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.
If defective parts are replaced under this service, then you agree in advance to transfer the ownership of the replaced defective parts to ASUS.

Battery Service Package

ASUS Battery Service Package (BSP) extends the period of coverage beyond the standard battery warranty. With BSP, a replacement battery will be provided if your laptop battery is found to be defective.

On the wooden table, there is an ASUS laptop.

You are entitled to one (1) battery replacement every year in the event of the battery failure during the extended period (after your standard battery warranty period has expired), and the service package is then completed after the customer receives a battery replacement or the service package period expires.
Except for the change to the battery warranty period, all other terms are the same as the standard battery warranty. Please refer to the warranty card supplied with your product for the standard battery warranty terms.
This service package only covers the original battery supplied with your ASUS product.
The replacement battery will be covered under this service package for the remaining coverage period but for no less than for three months.
This service package covers manufacturer defects only and excludes any expected capacity reduction due to usage.

ASUS Business Support

We offer all-around support for businesses of all sizes, providing dedicated assistance from the very beginning and proactively addressing your needs every step of the way. We're here to support you from first enquiry to purchase and beyond. With our flexibility and instant support, you can focus on upgrading your business to incredible heights.

* Please contact local sales for more information or purchasing.

Two engineers are chatting animatedly, holding ASUS laptops in their hands. One of them is dressed in ASUS uniform.

Comprehensive protection: Whether it’s accidental damage, faulty-drive retention for data security, or laptop troubles while traveling around the world, ASUS ensures you can get the protection you need, tailored to your business.
Tailor-made to your IT needs: ASUS Business ensures you’ll enjoy comprehensive and all-around support from us. You have total flexibility to choose the services you need.
Minimize downtime: Our instant remote response and on-site support are designed to ensure minimal downtime for your business.

Terms and Conditions apply. https://www.asus.com/nz/support/FAQ/1041573

Service and warranty coverage may vary depending on region and country. Please check with your local retailer or partner representative to confirm available options.
Please visit the ASUS support site at https://www.asus.com/nz/support/ for current and complete ASUS warranty information.
Although we strive to present the most accurate and comprehensive information at the time of publication, we reserve the right to make changes without prior notice.