ASUS Website Information

    Platinum Protection Warranty

    What is the ASUS Platinum Protection Warranty?

    The ASUS Platinum Protection Warranty is a warranty coverage available to all new buyers starting January 1, 2020 of ASUS Consumer, Business and Gaming Laptops. The ASUS Platinum Protection Warranty covers ASUS laptops that are physically damaged within the 1st year of warranty, provided that the cause of damage is not explicitly mentioned in the warranty exclusions below. The ASUS Platinum Protection Warranty will cover 100% of the labor cost for the repair, as well as 80% of the parts replacement cost.

    Who can use the service?

    Customers who purchased starting January 1, 2020 their ASUS Consumer, Business and Gaming Laptops.

    How can the service be used?

    Customers must bring the official receipt as proof of purchase to the Asus Service Center to avail the ASUS Platinum Protection Warranty.

    Condition

    1. The ASUS Platinum Protection Warranty is available to all new buyers starting January 1, 2020 of all ASUS Consumer, Business and Gaming Laptops.
    2. Accessories such as mouse, USB cables, etc. are not covered under the ASUS Platinum Protection Warranty.
    3. The ASUS Platinum Protection Warranty can only be used within the Philippines, and must also be products purchased from authorized ASUS dealers in Philippines only.
    4. The customer must bring the official receipt as a supporting document to the ASUS Service Center to avail the ASUS Platinum Protection Warranty.
    5. For more information, Customers can inquire via
    6. ASUS Call Center

      Landline: (02) 7798-5700
      Operating Hours: Monday to Friday 9AM- 6PM

    Inclusions

    The ASUS Platinum Protection Warranty covers the events listed below.
    1. Accidental Damage
    2. Liquid Damage
    3. Power Surge Damage
    4. Acts of Nature Damage

    Exclusions

    The Platinum Protection Warranty does not cover the events listed below.
    1. The installation of wrong program (or illegal program) by the customer
    2. Products lost or stolen
    3. The damage that the customer intentionally caused
    4. Data lost during transfer, recovery or installation to the laptop
    5. Accessories ( Mouse, Cable, Bag)
    6. Serial number is not recognizable
    7. No Official Receipt to present

    Asus Service Centers

    Click this link to view the nearest service center in your location: https://www.asus.com/ph/support/service-center/philippines