Terms of Use Notice / Privacy Policy

    Sales Terms & Conditions

    Online Store Terms and Conditions: -


    Asustek Computer Inc. provides you the Asus Online store ('Store' or 'Asus Philippines Website' or “Asus Philippines Online Store”) services subject to the notices, terms, and conditions set forth herein. In addition, when you use any Asus Philippines Online store service, you may be subject to the rules, guidelines, policies, terms and conditions applicable to such service, and may be incorporated by reference. Asus reserves the right to change the services provided through the Asus Philippines online store and/or these Terms at any time. Asus retains the right to deny access to anyone who we believe has violated these Terms.

    The Service Provider is an Asus authorized Reseller / Partner and shall be responsible for accepting your orders, collecting payments and supplying the listed products or services as per your order.

    Role of Asus and Service Provider: -

    The Asus Philippines online portal is developed, maintained and updated by Asus. The process of payment authorization and receipt, order acceptance and fulfilment, and other physical portions of a transaction are managed by the Service Provider. As stated, Service Provider shall be solely responsible for fulfilment of all orders successfully placed through the Store including but not limited to invoicing, payment processing and product delivery to customers.

    Your Account: -

    You are solely responsible for maintaining the confidentiality of your account and password in respect of the Store. Asus and the Service Provider will bear no responsibility or liability in the case that the said account and data therein is accessed by any third party, or any acts consequential thereto.

    Trademarks: -

    Asus and any other product or service name or slogan or logo contained in the Asus Philippines Website are trademarks of Asus and its suppliers or licensors and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Asus or the applicable trademark holder. Ownership of all such trademarks and the goodwill associated therewith remains with Asus or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing any name, trademark, or product or service name of Asus without Asus’s prior written permission. In addition, the look and feel of the Site (including all page headers, custom graphics, button icons, and scripts) is the service mark, trademark, and/or trade dress of Asus and may not be copied, imitated, or used (in whole or in part) without Asus’s prior written permission. Reference to any products, services, processes, or other information, by trade name, trademark, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by Asus.

    Information Errors: -

    Neither Asus nor Service Provider undertakes that the information on the Store is correct or accurate at all times. In the event of information regarding a product being found incorrect due to any reason whatsoever, the Service Provider shall have the right to refuse or cancel any orders placed for such product(s). If your credit card has already been charged for such a cancelled order, Service Provider shall issue a refund of the transaction through your original mode of payment to a maximum extent of the original amount paid.

    Modifications to these Terms: -

    Asus may, in its sole and absolute discretion, change these Terms from time to time. Asus will post notice of such changes on the applicable Site. If you object to any such changes, your sole recourse shall be to cease using the Asus Philippines Websites. Continued use of the Asus Philippines Websites following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages of the Asus Philippines Websites and, in such circumstances, the expressly designated legal notice or term shall be deemed to be incorporated into these Terms and to supersede the provision(s) of these Terms that are designated as being superseded.

    Order Placement: -

    You can place orders for any of the products listed in the website. Acceptance of orders is subject to both payment receipt and stock availability. Service Provider however reserves its right to refuse to execute any transaction/s with any customer without assigning any reason/s whatsoever, unless otherwise directed by Asus. Upon receiving the payment, an order number is auto generated and appears as a message at the end of payment processing (This will also be mailed at the email address provided by you at the time of entering the order. Service Provider will initiate the order processing after receipt of payment, subject to stock availability. Orders once placed and paid for cannot be cancelled. However, if the customer wishes to cancel the order, Cancellation charges will be applicable.

    In case of upgrade related offers, the original merchandise will be replaced by the upgraded merchandise.


    You can use various facilities, namely Credit card payment through payment gateways and net banking available on the site for making payments. You agree, understand and confirm that the credit card or Debit Cards or internet banking facilities used are lawfully owned or possessed by you and that you shall not pay or attempt to pay for product(s) using fraudulent information. Service Provider confirms that it shall use reasonable measures to ensure security of the information and will not be shared with third parties, unless required for fraud verifications or by law, regulation or court order. Neither Asus nor the Service Provider shall be liable for any credit/debit card fraud or banking fraud.

    Payment Gateway: -

    There are multiple payment partners providing us with a payment gateway. All online transactions will be routed through one of our payment partners. Upon successful transaction, the payment partner will collect and remit the money to Service Provider. Service Provider upon receiving the payment will initiate order processing.

    Order Fulfillment: -

    The Service Provider will initiate processing your order upon payment receipt for all orders. If there are any issues such as incomplete address, payment amount does not tally with order value, stock not available for one or complete set of products ordered and any such issues that could potentially delay the delivery, such orders will be referred to Customer Service Representatives (CSR). CSR will call or mail you to inform the issues. Only upon resolving the issues, the order will be processed.



    Time-frame from the date of invoice of the product



    Damaged product

    Free replacement within 7 days

    As per DOA policy


    Dead on arrival (DOA)

    Free replacement within 7 days after POD

    See DOA policy below


    Product not shipped by Asus Store

    Free cancellation if product is not shipped

    In case of shipped orders, the returns policy will apply


    Customer no longer needs the product

    Refund with 5% cancellation charges for cancellation requests sent within 14 days for unopened* company sealed/packed products only

    Opened / Seal broken products cannot be returned


    Wrong shipment by Asus store

    Free replacement within 7 days

    Opened / Seal broken products cannot be returned


    Incorrect order placed by customer

    Free replacement within 7 days for unopened* products.

    Opened products cannot be returned


    Customer needs an alternate product

    Free replacement within as per return days policy for unopened* products

    Difference in amount of product will either be refunded to you or will be collected from you before shipping the alternate product

    Unopened items to be returned or replaced must be in the original packing with all inbox literature, warranty/ guarantee card, freebies and accessories including mice, keyboards, etc."

    Delivery & Acceptance of goods: -

    Service Provider will initiate the dispatch of goods through courier, postal or other means of transport as deemed fit, in original packing for Asus product listed on the Asus portal. However in case of select products where additional packaging is required to secure the product from transit damage, Service Provider may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than material physical damage or as set out in the cancellation policy above will be considered as order cancellation and cancellation charges as applicable will be levied.

    DOA (Dead on arrival) Policy: -

    DOA Policy is applicable for the units purchased from ASUS Philippines Website only.

    A product is considered as DOA if it is determined as defective based on its advertised specifications either due to hardware modular failure or other key components that hinder the usage of the said unit for its intended purpose.

    A product having hardware failure and not repairable must be presented to the Asus Authorized Service Provider (ASP). The first attempt shall be to repair and restore the product. Only an ASP can declare if a product may be treated as DOA.

    To be able to claim DOA the following aspects are taken into account:

    DOA (Dead on Arrival) Process

    DOA Period:

    Seven (7) Working Days from the date of E-store Invoice or Delivery date.

    Additional criteria:

    o Confirmed Hardware Issue.

    o Reported problem should not be related to 3rd party applications/software related

    o Original packing and accessories in pristine condition must be returned along with the defective products.

    o Original E-store invoice share to Service partner at the time of service.

    o Units with cosmetic damage are NOT COVERED.

    o Units with Customer Induced Damage (CID) are NOT COVERED.

    o Products found to have no faults, will be returned to the customer without service charges.

    o Asus reserves the right to audit the invoice.

    DOA Process Steps are as follows: -

    1. For any service-related issue, the Customer must contact the Asus Customer Service Numbers (02) 8539-3080 (For Globe and other telco subscribers) and 180018882787 (For PLDT/Smart/Sun/TNT subscribers) for onsite service or visit the nearest Asus Authorized Service Partner for walk-in Repair service.

    2. Upon Successful Call registration, Service Agent will troubleshoot over Phone.

    3. Unresolved cases will be attended by an Asus Authorized engineer through onsite service as per service terms and condition.

    4. The defective unit should be produced in undamaged and in original packaging and including, all accessories originally shipped with the product to process for DOA. Else, normal service repair conditions under standard warranty terms will be applicable.

    5. The Asus Authorized Engineer will physically verify the product condition and test as per Asus Standard Operating Procedure (SOP).

    6. DOA certification will depend on below two categories: -

    o If the product is found with no trouble (NTF) Test result, it will be disclosed to the customer and the product will be returned to the customer.

    o If the product is found defective, the DOA will be processed.

    7. The Customer may contact the Asus E-store for DOA replacement product within 30 days by submitting the DOA certificate along with the unit, subject to availability of the product. In case of unavailability, similar product will be offered, or cash back can be initiated.


    o Asus only authorizes Asus ASPs to issue DOA certificates.

    o Any damages or serial number sticker tamper or repairs from persons other than Asus ASPs, are not covered by the DOA policy and will be subject to service charges.

    o While returning your product, you should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, USB receiver and original packaging are available for return.

    o Attach a copy of sales slip / Invoice copy inside the box with the following information: Asus Report Number provided by Asus Authorised service centre, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.

    o There should not be any physical damage to the Product, including but not limited to dents, cracks, leakage of fluid, scratches or marks.

    o DOA units will be replaced by Service Provider on basis of DOA certificate provided by Asus Authorized Service Center to customer.

    Standard Warranty: -

    All the Asus materials and products (including but not limited to software) and services, included on or otherwise made available to you through the Asus Philippines Online Store shall be covered by standard product warranty offered by Asus. The products are provided "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on this website constitutes, or is meant to constitute, advice of any kind and you are requested to perform independent analysis before ordering the products. In case of any manufacturing defect that is identified during the Warranty period, the customer should contact the Asus authorized Service Center with the following details:

    o Details of the product owner, ticket number or invoice, product code, product serial number and the symptoms associated with the failure.

    o If you transfer a product to another user, warranty service will be available to that customer for the remainder of the warranty period.

    o It is your responsibility or that of the person receiving the goods on your behalf to ensure that the package is properly sealed and not tampered with.

    Customer Communication: -

    Asus will communicate with you about your order and the purchased Product through any of the mode using email, SMS and telephone. You are requested to provide a valid email address and telephone and/ or mobile number to while registering. Asus may contact you through telephone or through emails to introduce new Asus offerings and in case of you do not want Asus to contact you, you are requested to actively opt out by selecting the appropriate option while registering yourselves on the website.

    When you visit the Site or send e-mails to Asus, you are communicating with Asus electronically. We may respond to you by e-mail or by posting notices on the Site. You agree that all such notices, disclosures, and other communications that Asus provides to you electronically satisfy any legal requirement that such communications be in writing.

    Limitation of Liability: -

    The liability, if any, of the Service Provider and Asus towards a user under this Agreement shall be limited to the amount payable by User to the Service Provider. Neither the Service Provider nor Asus shall be liable for any indirect, special or consequential costs or damages of whatever nature, including but not limited to, lost revenues or profits, downtime costs, loss or damage to data or other intangible losses, arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise.

    Personal, Non-Commercial & Non assignable Use: -

    By registering on the Website, the User confirms that use of the Website shall be for his/her personal purpose and not for any commercial purpose. The User confirms that User's right to access, use, deal with or transact at the Website cannot be assigned to any other person and custody of the User ID and Password to access, deal with or transact at the Website shall be sole responsibility of User and User shall be responsible and liable for any misuse of User ID and Password assigned to the User by the Company.

    Indemnity: -

    The User shall at all times fully indemnify and hold harmless Asus, Service Provider, their officers, directors, agents, employees, and associate companies, from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed, due to and/or arising out of the User's breach of the Terms & Conditions and/or the User's violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User's account, of any intellectual property and/or other right of any person and/or entity.

    Governing Law and Jurisdiction: -

    The transactions on this Asus Philippines website shall be governed by, construed, interpreted, and enforced in accordance with Philippine law. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of the Philippines.

    Force Majeure: -

    Asus and its Authorized reseller /Service Provider shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.

    "Force Majeure Event" means any event due to any cause beyond the reasonable control of Asus and/or Service Provider, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, epidemic, pandemic, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of Asus and/or Service Provider hereto which prevents timely fulfilment of obligation of Asus and/or Service Provider.

    When do you get a refund for the cancelled order?

    If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account. Refunds are processed in between 7-21 working days for credit cards and 5-7 working days for debit card and net banking orders.

    Connect with us at:

    (02) 8539-3080 (For Globe and other telco subscribers)

    180018882787 (For PLDT/Smart/Sun/TNT subscribers)