Informação importante

Premium Care

Eee Family Extended Service

ASUS offers several options for expanding the services on your ASUS product, ranging from extending the length of your standard warranty to on-site repair, depending on your budget and needs. Click on the products below to learn more about ASUS Premium Care.

 

Service Overview

ASUS provides continuing warranty services after the standard warranty expires to extend your ASUS product's enjoyment with guaranteed ASUS support.

Benefits

  • Extend warranty period from your ASUS product's purchase date.
  • Hassle-free repair or replacement, including parts and labor.
  • Direct support from ASUS expert.
  • International or local repair coverage & support (depending on the extended service package that you purchased).

Requirements:

  • Product must be registered and extended warranty service must be activated online.
  • The extended warranty service does not cover software, battery, peripherals, free accessories such as mouse or bag, and customer induced damage.
  • International warranty services are limited to the available options in the country where service is requested.Service options, parts availability, and response time vary with countries.
  • Local warranty services are available only in the country where the ASUS product is purchased. Service level follows the service policy of your standard warranty.

Purchase Conditions:

Must be purchased within 1 year of your ASUS product purchase date.

For detailed terms and conditions, please see the Onsite Service package Term & Condition.

Service Overview

ASUS provides continuing warranty services after the standard warranty expires to extend your ASUS product's enjoyment with guaranteed ASUS support.

Benefits

  • Troubleshooting and diagnostic support
  • Onsite device repair by an ASUS Authorized Representative
  • Next business day service when call is received before 12 p.m. local time in most locations (depends on country limitation)
  • Service available on Monday through Friday, excluding holidays (You could get the information of local service available time from calling Asus local service center. Please click here to find local hotline information)

Requirements:

  • Product must be registered and Onsite service must be activated online.
  • The Onsite service does not cover software, battery, peripherals, free accessories such as mouse or bag, and customer induced damage.
  • Availability of local support depends on the country where service is requested and the location of ASUS authorized Service Center.

Purchase Conditions:

Must be purchased within 1 year of your ASUS product purchase date.

For detailed terms and conditions, please see the Onsite Service package Term & Condition.

Why should I purchase ASUS Warranty Extension?

With the ASUS Warranty Extension Service Package, you will enjoy extended warranty services after your ASUS product's standard warranty expires.

When can I purchase ASUS Warranty Extension?

ASUS Warranty Extension must be purchased and activated within 1 year of your ASUS product's purchase date. ASUS Warranty Extension will expire if you have not activated it within 1 year and you will not be able to enjoy the benefits. We recommend that you activate this ASUS Warranty Extension right after purchasing it.

How do I activate ASUS Warranty Extension?

  • Step 1: Become an ASUS Member

    Go to ASUS Member Site and sign up to become an ASUS member. If you are already an ASUS member, proceed to Step 2.

  • Step 2: Register your product

    Login to the ASUS Member Site " Product Registration " on the left side menu. Please fill in the form with the relevant details of your ASUS product. If you have already registered your product, proceed to Step 3.

  • Step 3: Activate Your Extended Service

    Click " Warranty Extension Activation " on the left side menu and follow these instructions: (1) Select the registered product for which you want to get an extended warranty service. (2) Key in the Contract Code and Password. (3) Click Submit to complete the process.

  • Go to ASUS Member Site and become an ASUS Member
  • Register your product
  • Enter contract code & password to activate Extended