Introduction of ASUS Virtual Assistant
Overview
ASUS Virtual Assistant is the set of AI-powered tool that allows you to interact with and quickly find the service/information you need. For example, we integrate proper solution to technical problems, warranty and repair inquiry of the ASUS products that you have. In the following content, you will find more about ASUS Virtual Assistant.
* Note: The availability of ASUS Virtual Assistant may vary by region/country.
Table of Contents:
1. How do I access and start ASUS Virtual Assistant
2. Service that ASUS Virtual Assistant provides
3. How use ASUS virtual assistant
4.Q&A
1. How do I access and start ASUS Virtual Assistant
Open the new browser (e.g. Chrome or Edge) and go to ASUS Official Support website *Here we take US website as example
From homepage of ASUS Support site, you can see the icon of ASUS Vitual Assistant at bottom right.
You will see greeting message pops up right after you click the ASUS Virtual Assistant icon. Also, before you start to interact with ASUS Virtual Assistant,
please read through the Privacy Policy. Tick Agree to get the service Started.
2. Service that ASUS Virtual Assistant provides
Right after you start ASUS Virtual Assistant and get to homepage, click your Service type to extend the menu and start the service.
From homepage of ASUS Virtual Assistant, you can reach our various service as following:
1. Technical Support
2. Repair Service
3. Warranty and Policy
4. Frequently Asked Question (FAQ)
5. ASUS Member and Personal Information
6. ASUS eShop
7. ASUS Support YouTube Channel
3. How use ASUS virtual assistant
Technical Support
In Technical Support section, choose your product and start to describe your questions/issues about your device.
Virtual Assistant starts to search for information with a few seconds, and then suggest a step-by-step troubleshooting plus a proper FAQ article for you.
*Technical support for available product would vary by countries/regions.
In addition to the troubleshooting instruction, ASUS Virtual Assistant also provides some other related FAQ articles for your reference.
Repair Service
From this section, you can take advantage of our Repair service to instantly get the information before/after you send your device to Service center for repair.
For example like checking the Service location nearby, request Repair quotation and parts purchase, check how far the repair is currently going, and so forth.
* Directly reach out to our live agent for more information and support about product repair. (Agent service availability & service time might be varied by region/country) Also, you will be required to login to your ASUS Member Account before transferring to live agent.
Warranty and Policy
After you buy the product and use for a period of time, you might be concerned about product warranty.
Here you can quickly view your product warranty status and take action on your warranty (extend device warranty, update warranty date, buy ASUS Premium Care)
To have service support regarding warranty, you need to provide your product serial number (S/N) to go further.
* Directly reach out to our live agent for more information and support about product repair. (Agent service availability & service time might be varied by region/country). Also, you will be required to login to your ASUS Member Account before transferring to live agent.
To view and check your product warranty, you need to provide serial number of your device first.
**Remark:
After you use some of service on ASUS Virtual Assistant (e.g. go to Technical support, then Warranty and Policy), you might want to go back to top main menu to use other service.
By clicking Start Over, you can immediately return to the start menu and access to other service.
If you want to immediately end the service and interaction with ASUS Virtual Assistant, click Leave.
Then you will see the icon which links to Satisfaction survey.
Please rate your experience with ASUS Virtual Assistant. Send it out and service will end.
Frequently Asked Question (FAQ)
Here we collect and list some popular topic FAQ & support articles and add to the FAQ menu. You can quickly look through the article title and follow instruction inside for troubleshooting.
In addition, you can click Software Download and it will bring you to Download Center to look for available driver/software for your device.
If the FAQ articles that Virtual assistant suggests still don't fit your need and your problem still exists after you follow the FAQ instruction,
directly reach out to our live agent for more instruction about product troubleshooting.
* Agent service availability & service time might be varied by region/country. Also, you will be required to login to your ASUS Member Account before transferring to live agent.
ASUS Member and Personal Information
After you purchase the new ASUS product/device, we suggest you immediately register new ASUS Member account and get your product registered on ASUS support site.
You can also register new account and product on Virtual Assistant - "Member & Personal Info" menu
ASUS eShop
Here you can be directed to ASUS Store on official website for more information about the latest product promotion event, placing the order, and Store location nearby.
ASUS Support YouTube Channel
If you are looking for other multi-media source of technical support, come to visit ASUS Support YouTube channel.
Here you can find a variety of troubleshooting tutorial video of ASUS product, along with latest product unboxing.
4.Q&A
Q: What if I cannot find the proper solution to my device problem/issue, what else can I do?
A: If problem on your device still cannot be solved after you tried the troubleshooting steps, transfer to agent for further information.
* Agent service availability & service time might be varied by region/country. Also, you will be required to login to your ASUS Member Account before transferring to live agent.