ROG Accidental Damage Protection Plan
Priority service and support from the people who know your ROG products.

When you purchase selected ROG laptops or mobile phone1, you will enjoy an exclusive and personalised after-sales service and support from our ROG Experts.

Valid only within the first year of product ownership starting from your purchase date. There is a maximum limit of only one (1) claim for free for laptops and up to three (3) claims for $29 only (before GST) for mobile phone per registered serial number during the first year of product ownership, subject to verification by ASUS.

Speak to our ASUS Specialists at the ASUS Brand Shop or authorised retailers near you for more information. Contact +65 6588 1723 or log on to https://rog.gg/rogprotection for more information regarding your ROG laptops, desktops or mobile phone2.

Frequently Asked Questions (FAQs)

What is ROG Accidental Damage Protection (ADP)?
It is a fact – accidents happen to all of us. Our ADP plan was created to protect you against damages from accidents such as screen crack, liquid spills, electrical surges and drops. Only applicable to selected ROG laptops or mobile phone1 (subject to verification by ASUS), and valid only within the first year of product ownership starting from your purchase date.

What kind of accidental damages are NOT covered?
The ROG ADP does NOT apply to the following: scratches and dents, incorrect or inadequate customer installation, lost or stolen products, intentional damage, recovery or transfer of stored data to the product, requests for miscellaneous cables or accessories and damages caused by natural disasters.

How many claims can I fi le for accidental damage?
There is a maximum limit of only one (1) claim for laptops and three (3) claims for mobile phone per registered serial number during the

first year of product ownership, starting from your purchase date. Serial number validation is performed by ASUS Service Centre or Call Centre.

What is the list of products that are eligible for ROG ADP plan?
This protection plan applies only to selected ROG laptops or mobile phone1 (purchased from ASUS Exclusive Store and authorised retailers in BRAND NEW factory sealed condition 2. Refurbished or open box devices, units sold and purchased outside of Singapore and purchases from non-authorised retailers in Singapore are not entitled for this program 3. Refer to terms and conditions below for full list of eligible products.

How do I request for a RMA or On-Site Service for my ROG product?
You can call the ROG Service Hotline at +65 6588 1723 to request for a pick-up of your ROG laptop or on-site service of your ROG desktop (on-site service is not applicable to ROG laptops).

1. Eligible models include GX550LXS-RTX2080Q, GX502LWS-RTX2070S, GX502LXS-RTX2080Q, GL532LV-RTX2060, GL532LWS-RTX2070 and ROG Phone 3 (ZS661KS).
2. ROG ADP is available for BRAND NEW purchases of ROG laptops and mobile phone, and are eligible for the ADP plan upon purchase.
3. Refurbished and/or open box of any qualified ROG products do not qualify for ADP plan. Please refer to any ASUS authorised retailer for more details. Exclusions may apply, and all claims are subject to verification and confirmation by ASUS. End users will be responsible for the one-way shipping fee to a designated ASUS servicing facility and ASUS will cover the returning shipping fee to your originating address within Singapore only.
* Priority queue and dedicated hotline services apply to all ROG laptops, desktops and mobile phone except ASUS TUF FX laptop series, refurbished and/or open box of any qualified ROG products as well as ROG products purchased from non-authorised ASUS retailers or out of Singapore.
* This Service Package provides coverage for the following types of accidental damage arising out of normal use : Drops, falls or other collisions; Liquid Damage; Electrical surges; Accidental breakages
* Under this Service Package, Customer is eligible for one (1) claim for free for laptops and up to three (3) claims for $$29 (Before GST) for mobile phone services per year during the coverage period.
* Key part(s) referred to above include the screen (LCD), DVD/CD ROM drive, motherboard, processor, hard disk drive and memory.
* The total cumulative costs of repair services provided under this Service Package shall not exceed the Customer purchase price of the Product.
* All components repaired or replaced by an ASUS Service Centre will be under warranty for three months or for the remainder of the warranty period, whichever is applicable. In order to make a claim under this Service Package, you will have to provide an explanation of where and when the incident occurred as well as a detailed description of the incident. Failure to provide this information or requested documentation will result in the claim being rejected.

Images shown are for illustration purposes only and may differ slightly from actual product. **ROG ADP is available for BRAND NEW purchases of ROG laptop, desktop and mobile phone, and are eligible for the ADP plan upon purchase. All ASUS TUF FX series and STRIX G Series, refurbished and/or open box of any qualified ROG products do not qualify for ADP plan. Please refer to any ASUS authorised retailer for more details. Exclusions may apply, and all claims are subject to verification and confirmation by ASUS. End users will be responsible for the one-way shipping fee to a designated ASUS servicing facility and ASUS will cover the returning shipping fee to your originating address within Singapore only. *Priority queue and dedicated hotline services apply to all ROG laptops, desktops and mobile phone except ROG GR desktop series, G11 desktop series, M80 desktop series, ASUS TUF FX laptop series, refurbished and/or open box of any qualified ROG products as well as ROG products purchased from non-authorised ASUS retailers or out of Singapore.