ASUS Premium Care

Extend your standard warranty with ASUS Premium Care to enjoy an extended peace of mind on your ASUS ZenBook, VivoBook and ASUS Laptop. The ASUS Premium Care gives you the one-stop service and support from the people that know your device best.

Protect Your Products

ASUS Premium Care has several levels of coverage that will suits your usage, so there will always be one for you to protect your ASUS ZenBook, VivoBook and ASUS Laptop. ASUS Premium Care includes a wide range of benefits, including:

ASUS Control Center Hardware and Software Monitoring

Extended Warranty Period

ASUS Control Center Remote Management

Technical Support

ASUS Control Center Asset Management

Hassle-free repair including parts and labor

ASUS Control Center Mobile Control

International or local repair and support

APC Packages:

Standard Warranty Global Extended Warranty Price
1 Year International Warranty International Warranty (1 Year Standard + 1 Year Extension) - 2nd Year Notebook International Warranty $79
2 Years International Warranty International Warranty (2 Years Standard + 1 Year Extension) - 3rd Year Notebook International Warranty $159
1 Year International Warranty International Warranty (1 Year Standard + 2 Years Extension) - 2nd & 3rd Year Notebook International Warranty $199

Requirements:

  • Product must be registered and extended warranty service must be activated online.
  • The extended warranty service does not cover software, battery, peripherals, free accessories such as mouse or bag, and customer induced damage.
  • International warranty services are limited to the available options in the country where service is requested. Service options, parts availability, and response time vary with countries.
  • Local warranty services are available only in the country where the ASUS product is purchased. Service level follows the service policy of your standard warranty.

Purchase Conditions:

  • Must be purchased and activated within 3 months of your ASUS product purchase date.
  • Extended warranty programme does not apply to TUF Gaming Series, ROG Gaming Series, Chromebooks Series, ASUSPRO Series, ProArt StudioBook Series and ExpertBook Series.

Premium Care FAQ

Why should I purchase ASUS Warranty Extension?

With the ASUS Warranty Extension Service Package, you will enjoy extended warranty services after your ASUS product's standard warranty expires.

When can I purchase ASUS Warranty Extension?

ASUS Warranty Extension must be purchased and activated within 3 months of your ASUS product's purchase date.

How to activate ASUS Premium Care (APC)

Step1: Become an ASUS Member
Go to the ASUS Member website at http://account.asus.com and sign up to become an ASUS member.

Step 2: Register Your Product
Login to the ASUS Member website at http://account.asus.com and click on “Product Registration” from the left side menu. Please fill in the form with relevant details of Your Product.

Step 3: Activate APC
Click on “Service Package Activation” at the left side menu and follow these instructions:
Select the registered Product which should be covered by this Service Package.
Enter the Contract Code and Password
Click Submit to finish the process



ASUS Service Centre
ASUS Exclusive Store Bugis
Address: 200 Victoria St, #03-03/04 Bugis Junction Singapore 188021
Operating hours: Mon – Sun (11:00am-8:00pm)
Contact: 6338 3775
Trivex
Address: No.8 Burn Road, #11-16 TRIVEX Singapore 369977
Opearting hours: Mon - Fri (10AM to 7PM), Sat (10AM to 1PM) Closed on Sun & PH
Contact: 6636 9163


Terms & Conditions (Purchase from ASUS Service Centre):

- The Warranty Extension Package should be activated WITHIN 180 days from the invoice date.
Device must within ASUS standard warranty terms.
- Any devices that out of warranty, void warranty or repaired by unauthorized service center are not entitle for extended warranty.
- Customer will receive WEP certificate via email within two (2) weeks after payment made.
- After received the certificate, customers are require to activate the service package with the contract code.



Terms & Conditions (Purchase Physical Package from ASUS Authorized Dealers):

- The Warranty Extension Package should be activated WITHIN 180 days from the invoice date.
- The ASUS Warranty Extension Package only applies to ASUS notebook original hardware, excluding software, battery, any external devices, accessories, and parts not installed by ASUS.
- This Warranty Extension Package cannot be applied to other ASUS products, barebones (ex:“power by ASUS”), and Eee PC series.
- Only one Warranty Extension Package can be applied for one notebook.
- This Warranty Extension Package is not allowed to returned or replaced.
- NR Warranty Extension Package only applies to ASUS gaming notebook. (ROG/FX series)
- NB Warranty Extension Package only applied to ASUS non-gaming notebook.