Important Information

ASUS Warranty Service

Below is the channel sales warranty policy provided by ASUS Singapore.

Products Warranty Service Type*
Motherboards 3 years Limited Local Warranty Carry-in
VGA Cards 3 years Limited Local Warranty Carry-in
Optical Drives 1 year Limited Local Warranty Carry-in
Notebooks Unit warranty 2 years Limited Global Warranty Carry-in/ Onsite/Pick-up
Battery 1 year Limited Global Warranty Carry-in/ Onsite/Pick-up
Mini PC Unit 3 Years Limited Local Warranty Onsite*
Stick PC Unit 1 year Limited Local Warranty Carry-in
LCD Monitor  System 3 years Limited Local Warranty On Site
Handset ( Mobile Phone) Handset 1 year Limited Local Warranty Carry-in/Pick-up
Battery 1 year Limited Local Warranty Carry-in/Pick-up
Wireless Products Unit 3 years Local Warranty Carry-in
Sound cards Unit 3 years Local Warranty Carry-in
Desktop Systems Unit 3 Years Local Warranty Carry-in/
Onsite*
Gaming Peripheral Keyboard and Mouse 2 Years Limited Local Warranty Carry-in
Headset 2 Years Limited Local Warranty Carry-in
Workstation Desktop Unit 3 years Local Warranty 5x8 NDB onsite
AIO Cooling Unit 3 years Local Warranty Carry-in
Chassis Unit 2 years Local Warranty Carry-in

Carry-in warranty: End users are requested to carry in to service centre for the local warranty.
Onsite/Pickup service: This facility is available for respective product or models covered by ASUS at the time of the purchase. End users are required to call +65 6636 9163 for assistance. In the event where phone troubleshooting cannot resolve the issue, ASUS will log case either onsite or pick-up service based on the product service type entitlement.

*Warranty period listed above is general reference only.

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the warranty period and in normal use conditions. It does not apply to software issues or customer induced damages or circumstances such as but not limited to:

(a) The Product has been tampered with, repaired and/or modified by nonauthorized personnel;

(b) The serial number of the Product, components or accessories has been altered, cancelled or removed;

(c) The warranty seals have been broken or altered;

(d) Obsolescence;

(e) Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration;

(f ) Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions;

(g) Damage to the Product caused by improper installation, improper connection or malfunction of a peripheral device such as printer, optical drive, network card, or USB device, etc.;

(h) Damage to the Product caused by an external electrical fault or any accident;

(i) Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User’s Manual;

(j) Damage to the Product caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement;

(k) Unusability due to forgotten or lost security passwords;

(l) Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation;

(m) Fraud, theft, unexplained disappearance, or willful act;

(n) Unusability or damage to the Product caused by installing and using the Unlock Device App, which is a utility that will unlock your Product's boot loader but will render the Product's warranty null and void.

 

In-warranty Customer Induced Damage (CID)

If your device is  within warranty but induced damage, charges applicable for repair. Any parts paid for the induced damage comes with 3 months warranty.

Eg. Unit warranty till 2019 Dec. LCD cracked and send-in March 2019 to service centre, paid LCD replacement (3 months warranty)
Unit still warranty until Dec 2019 while LCD warranty coverage till June 2019.