[Motherboard] AI Suite 3 - Troubleshooting Guide

If AI Suite 3 errors occur during your installation or usage, please refer to the troubleshooting guide below:

 

Q1: After upgrading to Windows 10, can we still use the previously installed version of AI Suite 3?

A1: After upgrading to Windows 10, AI Suite 3 also needs to upgrade to the Windows 10 compatible version for normal use (click here for details.)

 

Q2: After updating Microsoft Win10 security vulnerability patch, if AI Suite3 can not be used properly, what is the solution will be?

A2: After upgrading to Windows 10, AI Suite 3 also needs to upgrade to the Windows 10 compatible version for normal use (click here for details.)

Please remove the old version of AI Suite 3 first, and then download and install the latest version.

Download path as follows:

You can download this utility from the ASUS Support Site: https://www.asus.com/support/ according to your specific model.

*Enter product model name -> Support -> Driver & Tools-> Select OS-> Utilities-> ASUS AI Suites 3

1. On the ASUS Official Website, enter your model number in the Search Bar

2. Choose the support page, and click Driver & Utility option 

3. Select the OS

4. Under the Utilities section, click “Show all” button

5. Select the latest AI Suite 3 and Download

 

Q3: If some motherboards do not provide AI Suite 3 in the Windows 10 version from the official website, how do I download it ?

A3: Please check whether your motherboard can support Win10 and AI Suite 3

You can download this utility from the ASUS Support Site: https://www.asus.com/support/ according to your specific model.

*Enter product's model name-> Support-> Driver & Tools-> Select OS-> Utilities-> ASUS AI Suites 3

 

1. On the ASUS Official Website, enter your model number in the Search Bar

2. Choose the Specifications option then check the related information.


3. If your model can support both programs, but either one cannot be found on the website, please contact ASUS Product Support   

 

Q4: What actions should be taken when the installation fails?

A4: Please check if you had already installed an older version AI Suite 3. If yes, please uninstall it first.

 

Uninstallation steps:

1. Right click on the desktop and choose “Personalize”

2.  Select “Home”

3. At the Windows Setting page, choose “Apps”

4.  Select "AI Suite 3" and click the "Uninstall" button

5. Choose the items which need to be uninstalled

6. Reboot, check whether AI Suite 3 is uninstalled

Notice:  Different OS versions may have different UI, so please select the one that applies to you.

             If AI Suite 3 can't be uninstalled yet, please contact ASUS Product Support   

 

Q5: Why I can't use some functions of AI Suite 3 as described on the ASUS Official Website?

A5: Some functions are limited to some motherboards or specific versions AI Suite 3. (eg. PC Cleaner)

Please update AI Suite 3 to the latest version. AI SUITE 3 Introduction

 

Q6: Why I can't uninstall AI SUITE 3 in the system disk when I'm using a non-ASUS motherboard?

A6: AI SUITE 3 has its own protection mechanisms. When you install or uninstall AI SUITE 3, it will check whether your motherboard is from ASUS. If yes, your command will be conducted, if not, your command will be invalid.

It's suggested to reinstall your operation system if you really want to uninstall AI Suite 3 in this situation.

 

If the above answers cannot solve your problem or your problem is not listed, please contact ASUS Product Support.