Graphic card Warranty Policy

A Limited Warranty is offered on Asus branded hardware products. This Limited Warranty does not cover any software applications or programs; non-Asus products or non-Asus branded peripherals.

Asus guarantees that the Asus Graphic Card that you have purchased is free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase, is your purchase date proof. You may be required by your Purchase Site or Asus Authorized Service Providers to present a proof of purchase as a condition of receiving warranty service. You are entitled to a hardware warranty service if a repair is required within the Limited Warranty Period.

During the Limited Warranty Period, Asus will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under this Limited Warranty become the property of Asus.

Exclusions from this Limited Warranty Service

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

Damage caused to this Product(s) by you or any non-authorized third party.
The serial number of the Product, components or accessories has been altered, cancelled or removed.
Obsolescence.
Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration.
Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions.
Damage to the Product caused by improper installation, improper connection or malfunction of a peripheral device such as printer, optical drive, network card, or USB device, etc.
Damage to the Product caused by an external electrical fault or any accident.
Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User’s Manual.
Damage to the Product caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement.
Unusability due to forgotten or lost security passwords.
Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation.
Fraud, theft, unexplained disappearance, or damages/detrimental circumstances caused by a willful act of the customer.
Damage to the Product that arises from cryptocurrency mining or related activities unless the model is especially designed for mining.

Returning a Graphic Card to your Purchase Site or an Asus Authorized Service Provider during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

Neither Asus, Asus Service Center, Asus Authorized Service Provider , nor your reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to Asus , Asus Service Centre or Asus Authorized Service Provider for any reason. You should remove all such information from the product prior to its return Asus.

Asus Service Centre or Asus Authorized Service Provider is not responsible for damage or loss of any personal data, programs, or removable storage media. Asus is not responsible for the restoration or reinstallation of any data or programs other than software installed by Asus when the product was manufactured.

Warranty Information

Warning

Warranty period may differ regionally, please check with your purchase Site.

AGP-V3800 Series

AGP-V3800 Series

Driver & Tools