[Accessories] Customer Induced Damage (CID) criteria | Official Support

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[Accessories] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:
For more warranty information, please refer to the ASUS Product Warranty Card:
Product Warranty Information：
Mouse/keyboard
Headset/Microphone
Other Accessories
Note: The following images are for reference only.

Keyboard legs- damaged
Key Shaft- foreign objects or liquid Inside
Keycap- damaged
Key switch - fracture
USB CABLE - damaged
Cable - broken
Mouse Right/Left Key- broken
Dongle - broken
Housing - broken
Connector- damaged

Keyboard legs-damaged

Damage	Comments
Keyboard legs damaged	The rubber is peeled off or wrapped, the anti-slip function will not work.

Damage	Comments
Keyboard legs damaged	Keyboard legs crack due to external force

Damage	Comments
Keyboard legs damage	The rubber is peeled off or wrapped

Key Shaft- foreign objects or liquid Inside

Damage	Comments
Key Shaft foreign objects or liquid Inside	The presence of foreign objects or liquid on the keyboard shaft interior has caused malfunction.

Damage	Comments
Key Shaft pin bent	Switch pin bent, scratched or damaged on the switch slots.

Keycap- damaged

Damage	Comments
Keycap damaged	Interior keycap crack due to external force

Key switch- fracture

Damage	Comments
key switch fracture	External forces caused broken hooks

USB CABLE- damage

Damage	Comments
USB cable damage	A bent or deformed USB cable caused malfunction

Cable- broken

Damage	Comments
Cable Broken	A broken plug or connector caused malfunction

Mouse Right/Left Key- broken

Damage	Comments
Hook- broken	The broken hook of the left or right key affects the press feeling and gap

Dongle- broken

Damage	Comments
Dongle broken	The dongle housing was separated from the device

Housing- broken

Damage	Comments
Housing Broken	The housing was separated from the device

Connector- damaged

Damage	Comments
Connector damaged	The connector is damaged due to the forced insertion or removal of external devices.

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