ASUS Extended Care ASUS Extended Care

ASUS Extended Care (AEC) lets you continue to get the most out of your ASUS products after your standard warranty with complimentary technical support expires. With AEC, receive real-time, over-the-phone or remote desktop support from ASUS via trusted third-party product experts - 365 days of the year.

Most ASUS products purchased within the United States and Canada include a standard 1 to 2 years of warranty, including complimentary technical support from ASUS.

Even after the warranty period ends, ASUS offers comprehensive, out-of-warranty self-service options, including:

With flexible plans to fit your needs, ASUS Extended Care expands your out-of-warranty technical support with additional features, including:

In Warranty
Tech Support
  • Provided as a Complimentary Service from ASUS
  • Standard Over-The-Phone Support
  • Limited to preinstalled Software
  • Available for the Full Length of your Warranty
Self-Service
Tech Support
  • MyASUS App System Diagnosis
  • Product Support FAQs and Articles
  • ASUS Online Service Desk
ASUS
Extended
Care
  • Access to Third-Party Product Experts
  • Dedicated Over-The-Phone Support
  • Secured Remote Desktop Support
  • Up to Unlimited Consultations
  • Flexible Support Plans
Professional Consultation
(via Third-Party Product Experts)
Over-the-Phone Technical Support
Real-Time Remote Desktop Support
Flexible Plans for any ASUS Device
Accessible, Convenient Consultations
ASUS Out-of-Warranty Support Options
Technical Support FeaturesSelf-Service
MyASUS App System Diagnosis
ASUS Product Support FAQ/Articles
ASUS Online Service Desk
Dedicated Over-the-phone Support (365 days/year)
Secured Remote Desktop Support (365 days/year)
Flexible Support Plans for Any ASUS Device
Up to Unlimited Consultations per Year
CHOOSE AN ASUS EXTENDED CARE PLAN THAT FITS YOUR NEEDS ASUS Extended Care comes in many configurations to meet the needs of any situation:
SetupSimple FixComplex FixTotal Care(Annual Plan)

Single Consultation

Only 1 device
(Non-Windows)

365 days a year

  • Free diagnosis
  • Basic software setup
  • Basic hardware setup

Single Consultation

Only 1 device
(Windows OS)

365 days a year

  • Free diagnosis
  • Basic software setup
  • Basic hardware setup
  • Web browser help and training
  • Windows personalization

Single Consultation

Only 1 device
(Windows OS)

365 days a year

  • Free diagnosis
  • Advanced software setup
  • Advanced hardware setup
  • Help learning to use software
  • Internet and network setup
  • Virus and Malware removal
  • Email configuration

Unlimited Consultations

Only 1 device
(All Devices)

365 days a year

  • Free diagnosis
  • Advanced software setup
  • Advanced hardware setup
  • Help learning to use software
  • Internet and network setup
  • Virus and Malware removal
  • Email configuration
$49.99(Per Consultation)$79.99(Per Consultation)$119.99(Per Consultation)$179.99(A Year)

To be eligible for ASUS Extended Care, your ASUS device must be sold and purchased within the United States or Canada.

Contact Phone Number (844) 752-4359 (English Only)

Operating days and times (PST) 365 days/year
Monday - Friday 6AM - 9PM
Weekends 6AM - 5PM

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