ASUS Business Support
Powered by ASUS Innovation
Powered by ASUS Innovation
Due to the recent developments across the globe with COVID-19, further adjustments have been made to our available support resources to ensure the health and safety of our support staff as well as our valued customers. Hours and availability of ASUS Support may be subject to change. Please note that you may experience longer than usual hold times to reach a representative. We apologize for any inconvenience this may cause and we appreciate your patience during this time. Thank you.
| Service Hotline1 | Business Email2 | Education Email2 | |
|---|---|---|---|
| United States | 1-888-606-2787 1-469-498-5855 24 hours a day, 7 days a week | B2B_HELP@asus.com | EDU_HELP@asus.com |
| Canada | 1-844-810-5406 Monday - Friday, 9:00AM - 6:00PM EST | B2B_CA@asus.com | |
1Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays.
2By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ASUS Privacy Policy"
*ASUS Accidental Damage Protection (ADP) covers electrical surges, drops, and liquid spills. Product must be purchased in brand new condition to qualify for the one year free ADP program, and the product must be registered with ASUS within 60 days of purchase. Refurbished and/or open box products DO NOT QUALIFY. Scenarios not covered by the ADP terms include (but are not limited to): scratches and dents, incorrect or inadequate customer installation, lost or stolen products, intentional damage, recovery or transfer of stored data to the product, requests for miscellaneous cables or accessories, and damages caused by acts of God or nature. Filing a claim depends on prior validation and approval by ASUS. Only one (1) ADP claim may be filed per coverage year commencing on the purchase date of your product. You are responsible to pay shipping cost to ASUS repair center and after the repair is completed ASUS will return the product back to you within the United States or Canada. Exclusions may apply and all claims are subject to verification and confirmation by ASUS.
ASUS Premium Care and Accidental Damage Protection Terms & Conditions can be found here.
