Contact and Support Options

 

Notice to ASUS North America Consumers 

Dear ASUS Valued Customer,

Welcome to ASUS Support!  We encourage you to try our MyASUS app which is a great way to get instant support at your fingertips.  You can search our knowledge base, download product updates, review your warranty options, and if needed connect with ASUS support.  If you would like to try the app visit MyASUS app.

 

Thank you!


Press & Media Relations Inquiries  Only    

To connect with our Marketing office Please visit here

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

 

Share your recent Service and Support experience with our CEO

Contact Our CEO's Office  we would love to hear your feedback

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

 

Self-Service Quick Links

 

Consumer System Product Warranty Support
Notebook, Desktop PC, All-in-One PC, Multimedia, Eee Box, ZenFone, Chromebox, Wearable, Internet of Things, ZenPad
Language Self Service Link Chat Service Hotline  Hours*
English

https://www.asus.com/us/support/ 

Click here to Chat

1-888-678-3688

or

1-571-223-4431

Monday - Friday, 6AM - 9PM PST

Saturday - Sunday, 6AM - 5PM PST

Canadian French

(Soutien en Français)

https://www.asus.com/ca-en/support/

https://www.asus.com/ca-fr/support/

Click here to Chat

1-888-616-2787

or

1-517-803-2008

Monday - Friday, 6AM - 3PM PST

Spanish 

(Apoyo Español)

https://www.asus.com/us/support/ 

Not Available

1-888-678-3688

Option 9

or

1-571-223-4431

Option 9

Monday - Friday, 6AM - 6PM PST

 

Consumer Open Platform Component and ProArt Warranty Support
Motherboard, Optical Storage, Server, Graphic Card, Networking, LCD Monitors, Audio Cards, Projectors
Language Self Service Link Chat Service Hotline Hours*
English

https://www.asus.com/us/support/

Click here to Chat

1-812-282-2787

or

1-571-918-6030

Monday - Friday, 6AM - 9PM PST

Saturday - Sunday, 6AM - 5PM PST

English

Z690 Motherboard Hotline

Not Available

1-888-363-1885

or

1-970-549-3330

Monday - Friday, 6AM - 9PM PST

Saturday - Sunday, 6AM - 5PM PST

Canadian French

(Soutien en Français)

https://www.asus.com/ca-en/support/

https://www.asus.com/ca-fr/support/

Click here to Chat

1-905-370-2787

or

1-571-223-4423

Monday - Friday, 6AM - 3PM PST
  • Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

 

ASUS Online Store Support

Exclusive customer support for ASUS Online Store direct purchases only

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

Location ASUS Official Store Chat Store Hotline Email Hours*
United States

https://www.asus.com/us/

Click here to Chat

1-855-755-2787

or

1-571-918-6022

onlineservice@asus.com

Monday - Friday

6AM - 6PM PST

Canada

Canada Online Store

https://ca-estore.asus.com/

Not Available

1-855-755-2787

or

1-571-918-6022

onlineservice@asus.com

Monday - Friday

6AM - 6PM PST

Canada

Canada Warranty Extension Package Sales

https://ca-estore.asus.com/

Not Available

Not Available WEP_CA@asus.com

Monday - Friday

6AM - 3PM PST
(9AM – 6PM EST)

 
Quotation Support and Mail in Rebate Support
Location Scope Chat Store Hotline Self Service Link Hours
US and Canada

Quotation support

Click here to Chat

1-855-714-0471 https://www.asus.com/us/support/ 

Monday - Friday
8AM - 6PM EST

US

Mail in rebate support

Click here to Chat

Not Available https://asusmir.com/#!/Contact-Us

Monday - Friday
9AM - 6PM EST

 

B2B Commercial and Education Client Warranty Support (Non-Consumer Support)

Exclusive Commercial Client Support for United States and Canada accounts only

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

Location Commercial Self-Service Portal Chat Commercial Service Hotline Commercial Service Email Hours of Operation*
United States

https://www.commercialsupport.asus.com/

 

Click here to Chat

1-888-606-2787

or

1-469-498-5855

B2B/Commercial: B2B_HELP@asus.com

K-12 Education: EDU_HELP@asus.com

Monday - Friday

5AM - 5PM PST

Canada

https://www.commercialsupport.asus.com/ Not Available 1-844-810-5406 B2B_CA@asus.com

Monday - Friday

9AM - 6PM EST

  • Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

 

 

Commercial Product Volume Purchase and Pricing Inquiries (Sales Inquiries Only)

 

For Volume Purchase Inquiries of AIO PC, Desktop, Notebook, and Phone, contact:

B4B@asus.com 

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

 

For Volume Purchase Inquiries of Mini PC, Server, Monitor, Networking and Projector, contact:

B4BOPBG@asus.com

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ASUS Privacy Policy"

 

 

Updated 09/2022