Contact and Support Options

Notice to ASUS North America Consumers - Update to Telephone Support Availability 

Dear ASUS Valued Customer,

Due to the recent developments across the globe with COVID-19, further adjustments have been made to our available support resources to ensure the health and safety of our support staff. Our phone support is temporarily limited and you may experience longer than usual hold times. Please observe the following Self-Service quick links to get support and service assistance with your ASUS product right away.  You may also reach out to ASUS via online chat or via the MyASUS app

Note that you may experience longer than usual hold times to reach a chat representative. We apologize for any inconvenience this may cause, and we appreciate your patience during this time.   Thank you.

 


Press & Media Relations Inquiries  Only    

To connect with our Marketing office Please visit here

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

 

Self-Service Quick Links

ASUS APC

 

Share your recent Service and Support experience with our CEO

Contact Our CEO's Office  we would love to hear your feedback

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

 

 

Consumer System Product Warranty Support
Notebook, Desktop PC, All-in-One PC, Multimedia, Eee Box, ZenFone, Chromebox, Wearable, Internet of Things, ZenPad
Language Self Service Link Consumer Chat Service Hotline  Hours*
English https://www.asus.com/us/support/  Chat with us   1-888-678-3688

Monday - Friday, 8AM - 6PM PST

Canadian French

(Soutien en Français)

https://www.asus.com/ca-en/support/

https://www.asus.com/ca-fr/support/

Chat with us  1-888-616-2787 Monday - Friday, 8AM - 6PM PST

Spanish 

(Apoyo Español)

https://www.asus.com/us/support/ 

Not Available

1-888-678-3688

Option 9

Monday - Friday, 8AM - 6PM PST

 

Consumer Open Platform Component and ProArt Warranty Support
Motherboard, Optical Storage, Server, Graphic Card, Networking, LCD Monitors, Audio Cards, Projectors
Language Self Service Link Consumer Chat Service Hotline Hours*
English https://www.asus.com/us/support/  Chat with us 

1-812-282-2787

 

Monday - Friday, 8AM - 6PM PST

Canadian French

(Soutien en Français)

https://www.asus.com/ca-en/support/

https://www.asus.com/ca-fr/support/

Chat with us 1-905-370-2787 Monday - Friday, 8AM - 6PM PST
  • Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

 

ASUS Online Store Support

Exclusive customer support for ASUS Online Store direct purchases only

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

Location ASUS Official Store Store Hotline ASUS Store Chat Email Hours*
United States https://store.asus.com/us/ 1-855-755-2787 Chat with us onlineservice@asus.com

Monday - Friday

8AM - 6PM PST

Canada

https://ca-estore.asus.com/ Not Available Chat with us estore_support@asus.com

Monday - Friday

8AM - 6PM PST

  • Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

 

B2B Commercial and Education Client Warranty Support (Non-Consumer Support)

Exclusive Commercial Client support for United States and Canada accounts

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

Language Commercial Service Email Commercial Chat Self Service Link and Support Hotline Information
English

B2B/Commercial: B2B_HELP@asus.com

K-12 Education: EDU_HELP@asus.com

Chat with us https://www.commercialsupport.asus.com/
 

Canadian French

(Soutien en Français)

Canada B2B and EDU:

B2B_CA@asus.com

Not Available
  • Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

 

 

Commercial Product Volume Purchase and Pricing Inquiries (Sales Inquiries Only)

 

For Volume Purchase Inquiries of AIO PC, Desktop, Notebook, and Phone, contact:

B4B@asus.com 

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

 

For Volume Purchase Inquiries of Mini PC, Server, Monitor, Networking and Projector, contact:

B4BOPBG@asus.com

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ASUS Privacy Policy"

 

 

 

 

 

 

Updated 05/2020