Contact and Support Options

 

Notice to ASUS North America Consumers - Update regarding walk-in Repair Center in Canada 

Dear ASUS Valued Customer,

Due to the recent developments across the globe with COVID-19, further adjustments have been made to our available support resources to ensure the health and safety of our support staff as well as our valued customers.
Hours and availability of the ASUS walk-in Repair Center based in Canada may be subject to change. Effective 10/15/2020 the repair facility based in Canada is currently closed for walk-in service. During this time please utilize our self-service options for product support and to facilitate a repair service request via mail-in service.

For all other support by phone in United States and Canada please note that you may experience longer than usual hold times to reach a representative. We apologize for any inconvenience this may cause and we appreciate your patience during this time.
Please observe the following Self-Service quick links to get support and service assistance with your ASUS product right away.  You may also reach out to ASUS via online chat or via the MyASUS app

Thank you.

 


Press & Media Relations Inquiries  Only    

To connect with our Marketing office Please visit here

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Share your recent Service and Support experience with our CEO

Contact Our CEO's Office  we would love to hear your feedback

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Self-Service Quick Links

ASUS APC

 

Consumer System Product Warranty Support
Notebook, Desktop PC, All-in-One PC, Multimedia, Eee Box, ZenFone, Chromebox, Wearable, Internet of Things, ZenPad
Language Self Service Link Consumer Chat Service Hotline  Hours*
English https://www.asus.com/us/support/  Chat with us   1-888-678-3688

Monday - Friday, 6AM - 9PM PST

Saturday - Sunday, 6AM - 5PM PST

Canadian French

(Soutien en Français)

https://www.asus.com/ca-en/support/

https://www.asus.com/ca-fr/support/

Chat with us  1-888-616-2787 Monday - Friday, 6AM - 3PM PST

Spanish 

(Apoyo Español)

https://www.asus.com/us/support/ 

Not Available

1-888-678-3688

Option 9

Monday - Friday, 6AM - 6PM PST

 

Consumer Open Platform Component and ProArt Warranty Support
Motherboard, Optical Storage, Server, Graphic Card, Networking, LCD Monitors, Audio Cards, Projectors
Language Self Service Link Consumer Chat Service Hotline Hours*
English https://www.asus.com/us/support/  Chat with us 

1-812-282-2787

Monday - Friday, 6AM - 9PM PST

Saturday - Sunday, 6AM - 5PM PST

Canadian French

(Soutien en Français)

https://www.asus.com/ca-en/support/

https://www.asus.com/ca-fr/support/

Chat with us 1-905-370-2787 Monday - Friday, 6AM - 3PM PST
  • Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

 

ASUS Online Store Support

Exclusive customer support for ASUS Online Store direct purchases only

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

Location ASUS Official Store Store Hotline ASUS Store Chat Email Hours*
United States https://store.asus.com/us/ 1-855-755-2787 Chat with us onlineservice@asus.com

Monday - Friday

6AM - 6PM PST

Canada

https://ca-estore.asus.com/ Not Available Not Available estore_support@asus.com

Not Available

 

  • Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

 

B2B Commercial and Education Client Warranty Support (Non-Consumer Support)

Exclusive Commercial Client Support for United States and Canada accounts only

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

Location Commercial Self-Service Portal Commercial Service Hotline Commercial Service Chat Commercial Service Email Hours of Operation*
United States https://www.commercialsupport.asus.com/ 1-888-606-2787 Chat with us

B2B/Commercial: B2B_HELP@asus.com

K-12 Education: EDU_HELP@asus.com

Monday - Friday

5AM - 5PM PST

Canada

https://www.commercialsupport.asus.com/ 1-844-810-5406 Not Available B2B_CA@asus.com

Monday - Friday

9AM - 6PM EST

  • Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays

 

 

Commercial Product Volume Purchase and Pricing Inquiries (Sales Inquiries Only)

 

For Volume Purchase Inquiries of AIO PC, Desktop, Notebook, and Phone, contact:

B4B@asus.com 

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

 

For Volume Purchase Inquiries of Mini PC, Server, Monitor, Networking and Projector, contact:

B4BOPBG@asus.com

By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ASUS Privacy Policy"

 

 

 

 

 

 

Updated 10/2020