Microsoft Edge - What to do if Microsoft Edge isn't working ?


This article is for the new Microsoft Edge. Get help for the legacy version of Microsoft Edge.

Here are some solutions to common problems with the new Microsoft Edge.


If Microsoft Edge keeps crashing

If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific webpages, here are some things you can try.

Close other tabs, extensions, and apps
Your computer may have run out of memory, and can't load the site while also running your apps, extensions, and programs.

To free up memory:

  • Close every tab except for the one that’s showing the error message.
  • Close other apps or programs that are running.
  • Pause any downloads.
  • Uninstall extensions you don't need.

On the tab with errors, try reloading.

Restart Microsoft Edge

  1. Close Microsoft Edge and reopen it:
  2. Try loading the page again.
  • Tip: You can reopen any tabs that were open before:

                 Windows: Press Ctrl + Shift + t.

                 Mac: Press Command  + Shift + t.


If Microsoft Edge opens but stops working

Check for malware
Windows 10
Windows 8/8.1
Windows 7

Fix network issues and report website problems
Try opening the page in another browser and if it doesn’t open, it could be a problem with your network or the website itself.
First, try restarting your modem and router.
If this doesn't work, contact the website owner and let them know you've been having problems loading the webpage.

Restart your computer
Restart your computer and then try opening the page in Microsoft Edge again.

Clear browsing history and cashed data
Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix page display problems.
If you can open Microsoft Edge, select Settings and more  > History  > Clear browsing data. Select All time under Time range; select Browsing history and Cached images and files, and then select Clear now.

Clear all browsing data
Select Settings and more  > History  > Clear browsing data. Select All time under Time Range; select all boxes, and then select Clear now.

If the problem continues, look for answers and report issues. Select Settings and more  > Help and feedback , and then select Send feedback .


If Microsoft Edge doesn't open

Restart your computer
A program or process currently running on your computer might be causing problems with Edge. You can restart your computer to see if that fixes the problem.

Reinstall Microsoft Edge
Reinstalling Microsoft Edge will not affect your history, cookies, and any settings you might have changed. If you are a Windows user, search “IE” in the search bar in the left bottom corner of your screen and select Internet Explorer or launch any working browser. If you are a Mac user, launch any working browser. Navigate to, download and install Microsoft Edge.


Above content provided by Microsoft.