Notice to ASUS North America Consumers
Dear ASUS Valued Customer,
Due to the recent developments across the globe with COVID-19, further adjustments have been made to our available support resources to ensure the health and safety of our support staff as well as our valued customers.
Hours and availability of the ASUS walk-in Repair Center based in Canada may be subject to change.
For all other support by phone in United States and Canada please note that you may experience longer than usual hold times to reach a representative. We apologize for any inconvenience this may cause and we appreciate your patience during this time.
Please observe the following Self-Service quick links to get support and service assistance with your ASUS product right away. You may also reach out to ASUS via online chat or via the MyASUS app.
Thank you.
Press & Media Relations Inquiries Only
To connect with our Marketing office Please visit here
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
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By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
Self-Service Quick Links
Consumer System Product Warranty Support | ||||
Notebook, Desktop PC, All-in-One PC, Multimedia, Eee Box, ZenFone, Chromebox, Wearable, Internet of Things, ZenPad | ||||
Language | Self Service Link | Consumer Chat | Service Hotline | Hours* |
English | https://www.asus.com/us/support/ | Chat with us |
1-888-678-3688 or 1-571-223-4431 |
Monday - Friday, 6AM - 9PM PST Saturday - Sunday, 6AM - 5PM PST |
Canadian French (Soutien en Français) |
Chat with us |
1-888-616-2787 or 1-517-803-2008 |
Monday - Friday, 6AM - 3PM PST | |
Spanish (Apoyo Español) |
Not Available |
1-888-678-3688 Option 9 or 1-571-223-4431 Option 9 |
Monday - Friday, 6AM - 6PM PST |
Consumer Open Platform Component and ProArt Warranty Support | ||||
Motherboard, Optical Storage, Server, Graphic Card, Networking, LCD Monitors, Audio Cards, Projectors | ||||
Language | Self Service Link | Consumer Chat | Service Hotline | Hours* |
English | https://www.asus.com/us/support/ | Chat with us |
1-812-282-2787 or 1-571-918-6030 |
Monday - Friday, 6AM - 9PM PST Saturday - Sunday, 6AM - 5PM PST |
English |
Z690 Motherboard Hotline |
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1-888-363-1885 or 1-970-549-3330 |
Monday - Friday, 6AM - 9PM PST Saturday - Sunday, 6AM - 5PM PST |
Canadian French (Soutien en Français) |
Chat with us |
1-905-370-2787 or 1-571-223-4423 |
Monday - Friday, 6AM - 3PM PST |
ASUS Online Store Support | |||||
Exclusive customer support for ASUS Online Store direct purchases only By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy" |
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Location | ASUS Official Store | Store Hotline | ASUS Store Chat | Hours* | |
United States | https://www.asus.com/us/ |
1-855-755-2787 or 1-571-918-6022 |
Chat with us | onlineservice@asus.com |
Monday - Friday 6AM - 6PM PST |
Canada |
Canada Online Store https://ca-estore.asus.com/ |
1-855-755-2787 or 1-571-918-6022 |
Chat with us | onlineservice@asus.com |
Monday - Friday 6AM - 6PM PST |
Canada |
Canada Warranty Extension Package Sales https://ca-estore.asus.com/ |
Not Available | Not Available | WEP_CA@asus.com |
Monday - Friday 6AM - 3PM PST |
B2B Commercial and Education Client Warranty Support (Non-Consumer Support) | |||||
Exclusive Commercial Client Support for United States and Canada accounts only By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy" |
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Location | Commercial Self-Service Portal | Commercial Service Hotline | Commercial Service Chat | Commercial Service Email | Hours of Operation* |
United States | https://www.commercialsupport.asus.com/ |
1-888-606-2787 or 1-469-498-5855 |
Chat with us |
B2B/Commercial: B2B_HELP@asus.com K-12 Education: EDU_HELP@asus.com |
Monday - Friday 5AM - 5PM PST |
Canada |
https://www.commercialsupport.asus.com/ | 1-844-810-5406 | Not Available | B2B_CA@asus.com |
Monday - Friday 9AM - 6PM EST |
Commercial Product Volume Purchase and Pricing Inquiries (Sales Inquiries Only)
For Volume Purchase Inquiries of AIO PC, Desktop, Notebook, and Phone, contact:
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
For Volume Purchase Inquiries of Mini PC, Server, Monitor, Networking and Projector, contact:
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ASUS Privacy Policy"
Updated 03/2022