Contact and Support Options

 

Notice to ASUS North America Consumers - Update regarding walk-in Repair Center in Canada 

Dear ASUS Valued Customer,

Due to the recent developments across the globe with COVID-19, further adjustments have been made to our available support resources to ensure the health and safety of our support staff as well as our valued customers.
Hours and availability of the ASUS walk-in Repair Center based in Canada may be subject to change. Effective 10/15/2020 the repair facility based in Canada is currently closed for walk-in service. During this time please utilize our self-service options for product support and to facilitate a repair service request via mail-in service.

For all other support by phone in United States and Canada please note that you may experience longer than usual hold times to reach a representative. We apologize for any inconvenience this may cause and we appreciate your patience during this time.
Please observe the following Self-Service quick links to get support and service assistance with your ASUS product right away.  You may also reach out to ASUS via online chat or via the MyASUS app. 

Thank you.

 

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By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"

 

Self-Service Quick Links

• Check the status of an existing repair request:  Check Repair Status of existing RMA
• Create an online RMA request for your product:  Create an RMA Online now
• Purchase 1-way shipping label for your RMA:  Purchase 1-way Shipping Labels at a great rate
• Purchase Windows Recovery Media for select ASUS devices (3rd party):  To purchase click here to redirect to our Authorized 3rd Party
• Verify your current hardware warranty coverage:  Check Your Existing Warranty Coverage
• Invoice or Image upload page for Service Team verification:  Click here to securely provide the requested information
• Purchase ASUS Premium Care hardware warranty extension in Canada:  Shop online for ASUS Premium Care in Canada
• Purchase ASUS Premium Care hardware warranty extension in the United States:  Shop online for ASUS Premium Care in the USA

 

Consumer System Product Warranty Support
Notebook, Desktop PC, All-in-One PC, Multimedia, Eee Box, ZenFone, Chromebox, Wearable, Internet of Things, ZenPad
Language	Self Service Link	Consumer Chat	Service Hotline	Hours*
English	https://www.asus.com/us/support/	Chat with us	1-888-678-3688	Monday - Friday, 6AM - 9PM PST Saturday - Sunday, 6AM - 5PM PST
Canadian French (Soutien en Français)	https://www.asus.com/ca-en/support/ https://www.asus.com/ca-fr/support/	Chat with us	1-888-616-2787	Monday - Friday, 6AM - 3PM PST
Spanish  (Apoyo Español)	https://www.asus.com/us/support/	Not Available	1-888-678-3688 Option 9	Monday - Friday, 6AM - 6PM PST

• Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays