Contact and Support Options
Notice to ASUS North America Consumers - Update to Telephone Support Availability
Dear ASUS Valued Customer,
Due to the recent developments across the globe with COVID-19, further adjustments have been made to our available support resources to ensure the health and safety of our support staff. Our phone support is temporarily limited and you may experience longer than usual hold times. Please observe the following Self-Service quick links to get support and service assistance with your ASUS product right away. You may also reach out to ASUS via online chat or via the MyASUS app.
Note that you may experience longer than usual hold times to reach a chat representative. We apologize for any inconvenience this may cause, and we appreciate your patience during this time. Thank you.
Press & Media Relations Inquiries Only
To connect with our Marketing office Please visit here
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
Self-Service Quick Links
- Check the status of an existing repair request: Check Repair Status
- Create an online RMA request for your product: Create an RMA Online
- Purchase 1-way shipping label for your RMA: Purchase 1-way Shipping Label
- Verify your hardware warranty coverage: Check Your Warranty Status
- Purchase hardware warranty extension: Shop ASUS Premium Care
Share your recent Service and Support experience with our CEO
Contact Our CEO's Office we would love to hear your feedback
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
| Consumer System Product Warranty Support | ||||
| Notebook, Desktop PC, All-in-One PC, Multimedia, Eee Box, ZenFone, Chromebox, Wearable, Internet of Things, ZenPad | ||||
| Language | Self Service Link | Consumer Chat | Service Hotline | Hours* |
| English | https://www.asus.com/us/support/ | Chat with us | 1-888-678-3688 |
Monday - Friday, 8AM - 6PM PST |
|
Canadian French (Soutien en Français) |
Chat with us | 1-888-616-2787 | Monday - Friday, 8AM - 6PM PST | |
|
Spanish (Apoyo Español) |
Not Available |
1-888-678-3688 Option 9 |
Monday - Friday, 8AM - 6PM PST | |
- Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays
| Consumer Open Platform Component and ProArt Warranty Support | ||||
| Motherboard, Optical Storage, Server, Graphic Card, Networking, LCD Monitors, Audio Cards, Projectors | ||||
| Language | Self Service Link | Consumer Chat | Service Hotline | Hours* |
| English | https://www.asus.com/us/support/ | Chat with us |
1-812-282-2787 |
Monday - Friday, 8AM - 6PM PST |
|
Canadian French (Soutien en Français) |
Chat with us | 1-905-370-2787 | Monday - Friday, 8AM - 6PM PST | |
- Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays
| ASUS Online Store Support | |||||
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Exclusive customer support for ASUS Online Store direct purchases only By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy" |
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| Location | ASUS Official Store | Store Hotline | ASUS Store Chat | Hours* | |
| United States | https://store.asus.com/us/ | 1-855-755-2787 | Chat with us | onlineservice@asus.com |
Monday - Friday 8AM - 6PM PST |
|
Canada |
https://ca-estore.asus.com/ | Not Available | Chat with us | estore_support@asus.com |
Monday - Friday 8AM - 6PM PST |
- Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays
| B2B Commercial and Education Client Warranty Support (Non-Consumer Support) | |||
|
Exclusive Commercial Client support for United States and Canada accounts By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy" |
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| Language | Commercial Service Email | Commercial Chat | Self Service Link and Support Hotline Information |
| English |
B2B/Commercial: B2B_HELP@asus.com K-12 Education: EDU_HELP@asus.com |
Chat with us | https://www.commercialsupport.asus.com/ |
|
Canadian French (Soutien en Français) |
Canada B2B and EDU: |
Not Available | |
- Contact availability subject to change at any time without prior notification. Closed in observance of major national holidays
Commercial Product Volume Purchase and Pricing Inquiries (Sales Inquiries Only)
For Volume Purchase Inquiries of AIO PC, Desktop, Notebook, and Phone, contact:
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
For Volume Purchase Inquiries of Mini PC, Server, Monitor, Networking and Projector, contact:
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ASUS Privacy Policy"
Updated 05/2020