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[Replied] [Signal/ Connection] Microphone issue on calls

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fogliaroberto ITA Level 1 | All posts
ZenFone 3 Bug Report
Model: ZE552KL
RAM: 3GB
Firmware/App Version: WW_14.2020.1706.53_20170628
Location: ITALY
Frequency of Occurrence: always
Rooted: No
App Name: phone
Screenshot: -
Description: My phone, after the Android 7 upgrade, has the well known bug about the mic volume on call that is very very low. no problem with loudspeaker , whatsapp or hangout. i already tried hard reset, but without success. please help me, cause it's one of the main features of a phone ...
tnx
Rob

Il mio telefono dall'aggiornamento ad Android7 soffre del noto bug relativo al microfono a volume bassissimo durante le chiamate. In vivavoce il problema non si presenta. Con altre app voce tipo Whatsapp o Hangout il problema non si presenta. Con il registratore il problema non si presenta. Ho già fatto il factory reset, ma senza trovare soluzione.
Attendo cortesemente vostre indicazioni.
Grazie.
Rob


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TWN Moderator | All posts
Last edited by FYJ_ASUS on 2017/7/25 11:06

Hi fogliaroberto,

Do you mean you can't hear what the other side talks?

Please go to calculator>press" .12345+=">SMMI TEST>single test>Broadmic TEST.

Thanks
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ROM Level 1 | All posts
I am having the same issue and so do alot of other users.
Whenever someone calls me, the other side cannot hear me due to the fact that the mic volume is very low.
However, the mic works fine when recording voice or when using whatsapp or viber.
Also, the camera focus issue still persists, guys, very poor customer service on your side, please fix both of these issues in your future updates
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fogliaroberto ITA Level 1 | All posts
FYJ_ASUS posted on 2017/7/24 08:18
Hi fogliaroberto,

Do you mean you can't hear what the other side talks?

I mean that on calls the other side can't hear me, unless I use loudspeaker. WhatsApp and other apps aren't affected by this bug. I can hear perfectly the other side.
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ITA Level 1 | All posts
I have the same bug on the same ZenFone model. When I speak on calls, the other side can't here me. Neither WhatsApp calls or other apps seem to be affected. Please Asus, find a solution ASAP.
Tnx
Tella
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TWN Moderator | All posts
Dear all,

Please provide more information as below:

1) system version(settings>about>software information>build number)
2) Do you use any cover/case for your phone, if yes, please remove it and check if problem persists?
3) Do problem remain if you use headphones?
4) Also, please make sure that you have the sound volume set to Max degree.
5) Does this problem happen to every call? how long it will last? like for first few minutes? also if you restart the phone, will this help?
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ITA Level 1 | All posts
1-System version on image
2-yes, still persisting
3-everything works fine with the headphones
4- volume is set to maximum range
5- the problem happen to every call. It seems to last all call long. No change if I restart or reset the phone.
If you read rating on Google play for Asus Calling Screen, you can find many other people talking about this microphone bug and give one star rating.
Please solve this problem.
Tnx
Screenshot_20170725-232937.jpg
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TWN Moderator | All posts
tellabody posted on 2017/7/26 05:48
1-System version on image
2-yes, still persisting
3-everything works fine with the headphones

Hi tellabody,

I have inbox you, please check it out.

Thanks
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TWN Moderator | All posts
Dear all,

We have reported this problem to our tech team.

Will get back to you as soon as there is any progress.

Thanks
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PRT Level 2 | All posts
Any light on this subject? I have the same issue but on my phone whatsapp ia also affected.
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