Release Note
ZenTalk


[More Information Needed] [System] Fingerprint Scanner not working

4318 2
Jump to specific floor
Latest Post
ZenFone 3 Bug Report
Model: ZE552KL
RAM: 4GB
Firmware/App Version: 14.2020.1708
Location: Philippines
Frequency of Occurrence: none
Rooted: No
App Name: none
Screenshot: -
Description: Fingerprint Scanner not working
My ZENFONE ZE520KL Fingerprint Scanner does not work nor detect any fingerprint after Nougat OS
Troubleshooting done:
SMMI Hardware test- Hardware Success
Cleared/Deleted Cache Partition- FAILED
Restored Factory Settings (multiple times)-FAILED

I am now thinking of installing an old firmware or downgrade...
Any suggestions or fix?

Props
POL Level 3 | All posts
For me helps this method:


https://www.asus.com/zentalk/for ... 23&mobile=2


But after some time I have failed in Smmi test so I must send my phone to service. It works with smmi passed, try this safe mode option.
Props
TWN Moderator | All posts
Hi geralddaniel005,

Please update system version to 14.2020.1709.68.

Also, try to clear up all fingerprint modules and set it again.

Thanks
Props
Advanced mode
You need to login first Login | Register Now

Points policy of this forum

wishes

Archiver|Mobile ver.|

Fast reply Top Return to list
Share by pm