Release Note

[More Information Needed] [System] Fingerprint Scanner not working

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ZenFone 3 Bug Report
Model: ZE552KL
Firmware/App Version: 14.2020.1708
Location: Philippines
Frequency of Occurrence: none
Rooted: No
App Name: none
Screenshot: -
Description: Fingerprint Scanner not working
My ZENFONE ZE520KL Fingerprint Scanner does not work nor detect any fingerprint after Nougat OS
Troubleshooting done:
SMMI Hardware test- Hardware Success
Cleared/Deleted Cache Partition- FAILED
Restored Factory Settings (multiple times)-FAILED

I am now thinking of installing an old firmware or downgrade...
Any suggestions or fix?

POL Level 3 | All posts
For me helps this method: ... 23&mobile=2

But after some time I have failed in Smmi test so I must send my phone to service. It works with smmi passed, try this safe mode option.
TWN Moderator | All posts
Hi geralddaniel005,

Please update system version to 14.2020.1709.68.

Also, try to clear up all fingerprint modules and set it again.

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