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[Replied] [Screen/ Touch] Home key & recent key not working

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rathinprinz IND Level 2 | All posts
ZenFone2 Bug Report
Model: ZE551ML
RAM: 4G
Firmware/APP Version: Dont know
Frequency of Occurrence: 900
Rooted: Yes
APP Name: Home button, back button
Screenshot: -
Hai recently i have issue in my zenfone 2 ze551ml. Suddenly home menu key and recent key not working & not working when i long press recent key to take screen shot. But back key working fine. And i tried in safe mode still face the same issue no change. Any one guide me if you know the solution.
Props
IND Level 7 | All posts
Please do a Wipe Cache Partition and do a Factory data reset . Then check it out! It may be by some third-party apps . After factory data reset, please update your device in Settings >> About >> System Update >> update if available. And also update all the Apps in Play Store >> My apps and games >> Update 


Thanks 
Props
IND Dr. Zen(IN) | All posts
Hello rathinprinz,
Perform these Steps :-
1. Open Calculator
2. type, ".12345+="(No Quotes)
3. Check Your Hardware
If the test Passes then your Hardware is in good else you need to Visit nearest Authorized ASUS Service Center.


Also perform Steps mentioned by, "RC_CREATURE".
If you device is under warranty then Service Repairs will be free of cost only if the damage is not caused by Falling or Dropping.
Props
IND Moderator | All posts
Hi Rathinprinz,

Follow the suggestions given above by the users.

Kindly revert.
Props
IND Moderator | All posts
Is your issue resolved?
Props
IND Level 1 | All posts
MAX_ASUS posted on 2018/4/11 14:59
Is your issue resolved?

I'm Using ZenFone Selfie I'm Also On Treble
Please Help Me How To Fix The Problem
Props
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