Last edited by Vegetator on 2015/7/13 18:10
Hi,
I was loving my ASUS Zenfone. It is a great smart phone with a reasonable price. I was almost 100% happy with it. Till ASUS started to install some apps without asking our permissions (Clean Master with tons of stuffs etc.). Even this was OK since i could disable/remove them. But then they installed a shitty, useless app called ZenCircle which does not allow you to disable or uninstall anyway.
I wrote to ASUS support about this; and someone replied me and suggested regular well-known steps for unsinstalling an app. I wrote them already i tried everything but it seems the support personnal does not even read what customer wrote. I replied and told again that i already tried the steps they suggested and these steps did not work for ZenCircle shitapp; this was the problem already! Then this funny support personnal wrote:
You can send your device to our costumer services for your troubles solution. To do this, please visit this page below for your request. When you finished the repair request; you will have an e-mail which contains shipment and service information. Also this shipping service is free.
Do you believe this?
- They install apps without your permission...
- They don't make application have an uninstall option...
- When you complaint about this they tell you follow the non-working steps you already tried...
- You tell them again that you already tried regular steps and problem is that uninstall procedure don't work for this app, app does not provide an uninstall option; they tell you to send your phone to consumer services! Which probably takes at least 1-2 weeks to get your phone back. An with their service in Turkey, it would be a good chance if you can get your phone back undamaged...
- They employ customer support personnel which is not even capable to distinguish the difference an app and smart phone device!
I never wanted to join ASUS.com or this forum. I don't have time for these. But they made me do. I lost several hours because of this shitty, useless, un-uninstallable app and awful, sloppy, useless customer support(!).
HOPE ASUS STOPS INSTALLING SHITTY APPS -LIKE ZENCIRCLE- WITHOUT PERMISSIONS AND MORE IMPORTANTLY PUT AN UNINSTALL OPTION TO THESE SHITTY APPS.
Off topic: ASUS PLEASE BE AWARE THAT WINDOWS IS NOT THE ONLY OS IN THE EARTH AND PLEASE ALSO SUPPORT LINUX!
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