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[Replied] Pubg hd graphics

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8413hakan TUR Level 1 | All posts
I have zenfone 5 full updated but i cant play hd graphics.how can i fix.i played before Android 9.
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ROM Level 1 | All posts
I can confirm. Hd graphics not working
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TWN Moderator | All posts
Hello All,

Good day.
May I check with you again whether your firmware is currently on the WW-16.0615.1905.100?
Do you encounter this problem with PUBG (ver.0.12.0)?  Does the option that cannot be turned on is "HD" or "FHD"?

Thank you.
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TWN Level 1 | All posts
Hi there, this is the third party issue, not zenfone 5.
I can turn on HD of the pubg ver.0.12.0 in the latest system ver.16.0615.1905.100, I'm from Asia.
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Emilee_ASUS posted on 2019/5/27 01:58
Hello All,

Good day.

Atualizei mais não liberou o HD... Solução.?
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TWN Moderator | All posts
Hi  andradessouza40

Good day.
Do you mean you also have this issue on PUBG app (ver.0.12.0)?
If yes.  I've texted you by PM, please kindly check it.

Thank you.
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TWN Moderator | All posts
Hi  All,

Good day.
We've fixed this HD option in the next firmware update, and because of the platform limitation, ZE620KL does not support HDR option in the PUBG.

Thanks and have a nice day.
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PHL Level 2 | All posts

Hi Emilee,

When will be the release of the next update? I'm looking forward to fix the audio issue we discussed before.
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TWN Moderator | All posts
Hello All,

Good day.
Please kindly update the firmware to the latest WW-16.0615.1905.102.
(settings> system > check update)

Thanks and have a nice weekend.
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