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[Chat] Zenfone 3 max 5.5 screen & fingerprint sensor unresponsive

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11#
Did anyone have problem with android N on asus zenfone 3 max zc553kl...too many bugs...but until now no update to fix that bugs...im tired waiting for that...
12#
Guys, good afternoon, patulong naman po, yung asus zenfone 3 max 5.5 ko po kasi, hindi nagfafunction yung fingerprint kapag naka sleep then kapag pinindot mo namn yung power button, nagfafunction na xa. bakit po kaya nagkanun yung fingerprint? salamat po,
13#
my fingerprint scanner is also not working just now, I noticed everytime i touch the scanner, it doesnt respond. Why all of a sudden??? What should I do???? 
14#
same issue with my zen 3 max 5.5, I was on call then the screen froze, what should I do? I already hard reset it and wipe cache, still not working. please help ASUS!
15#
Last edited by tinokathleen on 2017/9/9 10:50

I'm having the same issue. The touch screen and the fingerprint sensor is not working. I also done hard reset. I just bought my phone last June. Is there any solution for this? I really need my phone.    
16#
Im having the same problem. The Screen and the Fingerprint scanner suddenly stops working.
I was just using it then suddenly its not working anymore.
I tried resetting it but its not working after all so I decided to bring it to the nearest ASUS Service Center.
They told me it will take up to 3weeks before they can fix it.
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