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[In Process] Main camera blurry

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1#
ZenFone 3 Bug Report
Model: ZE520KL
RAM: 3GB
Firmware/App Version: 3.0.42.1
Location: Philippines
Frequency: -
Rooted: No
App Name: Camera
Screenshot: -
Description: Camera focus is blurry
Please fix the main camera focus always blurry. I tried to use manual and auto mode but still blurry.

Screenshot_20170601-091808.jpg (406.49 KB, Downloads: 0)

Screenshot_20170601-091808.jpg
2#
Autofocus became crappyy after latest Update...
it is sttuggling to Focus...
need a Fix
3#
Hi emersonuri24,

Thanks for your feedback.
We have report to our tech team,  Thanks.
4#
Hi All,

Please kindly reset camera settings and use touch focus  manually to shoot for 10cm~2m.
Have a try.  Thank you.
5#
Emilee_ASUS posted on 2017/6/5 14:43
Hi All,

Please kindly reset camera settings and use touch focus  manually to shoot for 10cm~2m.

Noo result evn aftr resetting...
plz check wth RD
6#
Last edited by Emilee_ASUS on 2017/6/9 15:26

Hi akkinenikrish,

Good day.
Could you kindly provide us as below information?
1.) How frequency does this problem occur?  Did this problem happened every time?
2.) Could you show me your operation to duplicate it?
3.) Did this problem occur on any camera mode (ex: Auto, manual, HDR Pro, and so on.)?
4.) Please kindly pm me your serial number. (settings > about > status > serial number)
5.) Could you use touch screen for focus by manually ?

Thank you.
7#
I have the same problem. I totally regret wasting $400 on this phone. It was even considered "built for photography" but the focus sucks even on manual mode, the photos aren't crisp, are grainy, and blurry. I wanna kms
8#
Hi All,

Good day.
ZE552KL have release new firmware, please kindly update system to the latest 14.2020.1706.53.
(settings > system update > check update)

Have a try.  Thank you.
9#
Last edited by colin.s.ram on 2017/7/19 13:30

meant to post as a reply. delete this
10#


Hi Emilee,

I wasn't having this issue until I updated to 14.2020.1706.53. on a ZE552KL. Before that, my camera was perfect amd good quality. Now every single photo is blurry and unfocused on rear camera. The front camera works fine. I have tried restoring default settings, clearing cache, and wiping the camera and sensor.

Is it possible to downgrade firmware without having to reset phone?
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