Asus Incoming call Voice not audible

Hi,
I am not able to hear voice for incoming calls in sim2. It is not audible for both me and the caller. When i checked your site i found same issue reported in other zenfones as well in the past. There was a temporary workaround to fix the issue by putting the call on hold and then unhold to hear voice.

Below is the link
https://www.asus.com/zentalk/thread-11548-1-1.html


But it is frustating to do that for each call. Please provide permanent fix and update.

Thanks!

Check whether the issue persists in Safe Mode https://www.asus.com/support/FAQ/1006163

Hi MKN00010,

Check if the issue persist under safe mode.

How to Enter Safe Mode?

Apply to: ZenFone, PadFone, FonePad

When power is off:

1.      Long press power key to boot.

2.      When ASUS logo appears, press and hold volume down key till home screen appears

3.      “Safe Mode” reminder appears on the lower-left of home screen

When power is on:

1.      Long press power key.

2.      Tap and hold “Power Off”.

3.      Tap “OK” of Reboot to Safe Mode window.


4.      “Safe mode” reminder appears on the lower-left of home screen.



How to Exit Safe Mode ?

Restarting your device. Your device will now be exit safe mode.

Also check if this issue persist by using another sim.