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[Replied] [System] [bug]multi touch issue

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A400CG/A450CG Bug Report
Model: ZA551KL
RAM: 2G
Firmware/APP Version: january
Frequency of Occurrence: sometimes
Rooted: No
APP Name: wide range of games
Screenshot: -
hey asus why are u ignoring multi touch bug in lite l1 multi touch shuts off after playing game for sometime.FIX IThttps://www.asus.com/zentalk/in/thread-260706-1-1.html


https://www.youtube.com/watch?v=anOwnB1ktnk

POOR SUPPORT FROM ASUS YOU REPLY TO HREAD ONCE AND THEN STAMP IT REPLIED AND NO MORE REPLIES
THIS ISSUE IS FACED BY MANY USERS ON A WIDE RANGE OF GAMES....

In the above video it is clear multi touch issue.....
AND IT IS A SOFTWARE ISSUE AS IT HAS PASSED SMMMI TEST...



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IND Moderator | All posts
Hi Sakshamjain08,

We are unable to detect the issue in the link you have provided.

The system will take time to load the game.

Please record further so that we are able to see the issue.

Also mention your firmware version.
Props
bit_asus posted on 2019/2/14 11:09
Hi Sakshamjain08,

We are unable to detect the issue in the link you have provided.

I have not recorded it but I will to how you...


See the circle which represents touch it is moving that fast it is clear that it is being touched in two places....
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bit_asus posted on 2019/2/14 11:39
Hi Sakshamjain08,

We are unable to detect the issue in the link you have provided.

bit_asus, stop fooling around and fix the problem. There are so many times this multi-touch issue have been highlighted and you guys are trying to ignore it and trying to divert the matter to the game developers
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IND Level 1 | All posts
bit_asus posted on 2019/2/14 11:09
Hi Sakshamjain08,

We are unable to detect the issue in the link you have provided.

https://youtu.be/3sG-AEEaLVA
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IND Moderator | All posts
Hi Sakshamjain,

We would like you to highlight your symptom video so that we can share with the developers for investigation.

Awaiting your reply
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bit_asus posted on 2019/3/20 09:39
Hi Sakshamjain,

We would like you to highlight your symptom video so that we can share with the dev ...

https://youtu.be/PqP-BxibNtk
https://youtu.be/bSytgq5toT0
these two are my symptom videos ...
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bit_asus posted on 2019/3/20 09:39
Hi Sakshamjain,

We would like you to highlight your symptom video so that we can share with the dev ...

@bit_asus I recently ran through the said Multi touch issue even when I didn't play any game....
And then I opened SMMI TESTER
IT WAS ANLE TO DETECT ONLY ONE TOUCH AND AS SOON AS I TOUCHED SCREEN WITH MY SECOND FINGER ...TESTER STOPPED..

I LOCKED UNLOCKED THE DEVICE TESTED AGAIN NOW ALL 5 TOUCH POINTS WORKED.....
ALSO AT LEAST REPLY THANKS FOR UPDATE
SO I KNOW YPU HAVE SEEN THIS...
Request you to fix it..
Props
bit_asus posted on 2019/3/20 09:39
Hi Sakshamjain,

We would like you to highlight your symptom video so that we can share with the dev ...

https://www.asuswebstorage.com/n ... D39320D00FA670CF92W
https://www.asuswebstorage.com/n ... 1A8698DEA236E0E1FFW
https://www.asuswebstorage.com/n ... 6B8ED7DF924E3B6F25W
MULTI TOUCH BUG VIDEOS ON WEB STORAGE
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IND Moderator | All posts
We will investigate and get back to you.
Props
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