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[Replied] Amazon prime video not play in full HD

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ajaydhainje6 IND Level 1 | All posts
ASUS 5 Bug Report
Model: ZE620KL
RAM: 8G
Firmware/APP Version: Android pie
Frequency of Occurrence: Always
Rooted: No
APP Name: Amazon prime video
Screenshot:
Amazon prime videos not playing in full HD in Asus zenfone 5 z
When you fix this issue Asus please tell me
Props
TWN Moderator | All posts
Hello ajaydhainje6,
This issue is now under investigation.
I will keep you updated.
Thank you.
Props
IND Level 2 | All posts
blake_ASUS posted on 2019/8/29 08:29
Hello ajaydhainje6,
This issue is now under investigation.
I will keep you updated.


Please fix this it will be appritiated , from 1 plus years it is not supporting!
Props
TWN Moderator | All posts
Dear all,
After confirmation both internally and externally,
We are sorry to inform you that Amazon Prime HD Video is not supported on ZS621KL
We apologize for any inconvenience caused and your consideration will be very much appreciated.
Thank you for your continued support and patronage.
Props
IND Level 2 | All posts
Dear Moderator,
We request you to kindly escalate this issue and give us Prime HD support in future updates. We all know that 5z supports HD. Keep us posted with updates.


Thanks.
Props
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