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[Replied] [System] Issues after updating to Oreo

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mbansal.doitc IND Level 1 | All posts
ZenFone 3 Bug Report
Model: ZC553KL(Max)
RAM: 3GB
Firmware/App Version: oreo 8.1.0
Location: -
Frequency of Occurrence: -
Rooted: Yes
App Name: -
Screenshot: -
Description: After update to Oreo 8 and further system update, many issues arises:
1. Logging in from QR Code scan is not working.
2. Call summary notification does not update, shows old notification again and again, after any call/mobile data use.
3. Number of unread SMS is not showing on SMS icon. Same for other apps like Whatsapp.
4. Sound quality gets poor.
5. Mobile data stuck frequently, works only after disable/enable mobile data.
6. Call quality gets poorer.


Props
IND Moderator | All posts
Hi Mbansal.doitc,

Few features are added/subtracted in the latest firmware 15.0200.1808.418 for ZC553KL.

1. We will check and get back to you.

2. Do you mean the call duration?

4. Please elaborate your sound issue. Do you mean the sound issue while calls or audio video?

Perform wipe cache partition once and check.

Wiping partition cache will resolve any conflicts caused by residual cache from the earlier firmware version.Wiping partition cache will not delete your data. However be careful while doing this procedure and do not accidentally select other options that might delete your data. Do not wipe partition cache often.

1. Switch off the phone by pressing the power button. It will show menu option to turn power off.
2. Press and hold power + volume up/down button . After it buzzes/vibrates twice leave only the power button.
3. It will boot into bootloader mode after you see the Asus Logo. Toggle to Recovery mode by using the Volume rockers, by default you see Normal Mode . Select it by using the power button.
4. Then the phone will reboot and show error written with Android icon lying belly up. When you see that press and hold power button and press and release volume up/down button.
5. It will enter the recovery mode successfully and show several options.
6. You will get option to wipe partition cache. Use the volume rockers to move to that option.Select it by pressing the power button.It may take 10 to 15 mins to wipe it fully. Do not reboot during this process even if it takes longer.
7. Once its completed, you will see the menu again. Select reboot after that.

Let us know the firmware version and let us know if the issue persist.



Props
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