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[Replied] Lock screen blackout

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ZenFone 4 Bug Report
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Whenver try to unlock by sliding up it goes black no response after that only able to unlock via face or fingerprint nothing rlse is clickable on lock screen , all happened after the pie update in max pro m2 before it was fine.
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IND Level 2 | All posts
what you do when you reboot the phone?Then you have to put that code....what then?
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I havent done that yet thank god you reminded me 
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IND Level 1 | All posts
asus ...please give a solution  the phone is unusable . because the lock screen number-pad doesnt show up.. and when i try to swipe up . screen turns black.. only fingerprint works.. 
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IND Level 1 | All posts
For my device it goes to black screen but in certain circumstances
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I found a solution for this but you have to hard reset the device i had to do it two times then it was working fine for me, surprised that other users are also facing this issue i thought ot was specif to my device.
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IND Moderator | All posts
Hi Harendersinghrathore,

Let us know if you face this again.

We will be highlighting this to our developer.
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IND Level 1 | All posts
bit_asus posted on 2019/5/9 12:44
Hi Harendersinghrathore,

Let us know if you face this again.

Yaa i m having the same problem whole lock screen blacks out when we swipe up to enter pattern.....what to do
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same problem yaar, let us know the solution
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IND Level 1 | All posts
bit_asus posted on 2019/5/9 12:44
Hi Harendersinghrathore,

Let us know if you face this again.

Hey I'm also facing the same problem after this update what to do? How can I unlock the screen ....
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