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[Software/Firmware] Performing a hardware reset on your phone    

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ZenTalk_Titan TWN Administrator | All posts
Last edited by YCH_ASUS on 2015/12/23 14:02

If you cannot use "Factory data reset" function in Settings menu, you can use Recovery mode to reset your device.
To do a factory data reset, please see some examples below.
The steps of performing a hardware reset may vary from different models.

Note:
1. All data stored on your phone will be deleted after reset.
2. Before performing a reset, please ensure the battery life higher than 15%, or charge the phone during reset process.
3. When a reset starts, it will take about 4-8 minutes before setup wizard appears.


ZE500KG / ZE500KL / ZE550KL / ZE551KL / ZD551KL
1. When device is off, press (also hold) volume down key and then press (also hold) power key.
    After the device vibrates, release power key (keep holding volume down key) to enter recovery mode.

2. Select "wipe data/factory reset" by volume down key (or volume up key), and then press power key.
    ZE500KL_01.jpg

3. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press power key to start reset.
    ZE500KL_02.jpg
4. After reset is completed, select "reboot system now" and press power key to reboot your device.
      

A500KL
1. When device is off, press (also hold) volume down key and then press (also hold) power key.
    After the device vibrates, release power key (keep holding volume down key) to enter recovery mode.

2. After you see the picture below, select "1. Enter SD download mode" by volume key and then press power key to confirm.
    A500KL_01.jpg

3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press power key.。
    A500KL_02.jpg

4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press power key to start reset.
    A500KL_03.jpg


ZE550ML / ZE551ML / A500CG (Android 5.0)
1. When device is off, press (also hold) volume up key and then press (also hold) power key.
    After the device vibrates, release power key (keep holding volume up key) to enter Fastboot mode.

2. Select "RECOVERY MODE" by "volume down key" (or "volume up key"), and then press "power key" to confirm.
    Resize of ZE551ML_01.jpg

3. You will see this on your screen after device reboots.
    Press (also hold) power key and then press (then release) volume up key.
    Resize of ZE551ML_02.jpg

4. Select "wipe data/factory reset" by volume down key (or volume up key), and then press power key to start reset.
    Resize of ZE551ML_03.jpg
5. After reset is completed, select "reboot system now" and press power key to reboot your device.
   


ZE500CL
1. When device is off, press (also hold) volume up key and then press (also hold) power key.
    After the device vibrates, release power key (keep holding volume up key) to enter Fastboot mode.

2. Select "RECOVERY MODE" by "volume down key" (or "volume up key"), and then press "power key" to confirm.
    Resize of ZE500CL_01.jpg

3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press power key to start reset.
    Resize of ZE500CL_02.jpg

4. After reset is completed, select "reboot system now" and press power key to reboot your device.
   

A500CG (Android 4.4)
1. When device is off, press (also hold) volume up key and then press (also hold) power key.
    After the device vibrates, release power key (keep holding volume up key) to enter Fastboot mode.

2. Select "RECOVERY" by "volume down key" (or "volume up key"), and then press "power key" to confirm.
    Resize of A500CG_01.jpg

3. You will see this on your screen after device reboots.
    Press (also hold) volume down key and then press (then release) volume up key.
    Resize of A500CG_02.jpg

4. Select "wipe data/factory reset" by volume down key (or volume up key), and then press power key to start reset.
    Resize of A500CG_03.jpg

5. After reset is completed, select "reboot system now" and press power key to reboot your device.
   



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