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[Replied] Weak and Poor inner Display and Touch

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sam.stuntteam IND Level 1 | All posts
ROG Bug Report
Model: ZS600KL
RAM: 8G
Firmware/APP Version: NA
Frequency of Occurrence: 1
Rooted: No
APP Name: -
Screenshot: -
I have brought the Asus ROG Phone on 14 Jan 2019. while i was playing PUBG , Suddenly my phone was blackout and i have checked that inner display cracked without physical damage. I couldn't see single scractch on the outer glass.

But when I was check with service centre and they are saying this will not be comes under warranty and they were also saying silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket.

RMA NUMBER: INUIK40199
Product details are below:
Serial number: JCAAGV120373XCV
Model : ZS602KL1A002IN/ASUS_Z01QD
IMEI: 351555101337820

I was shocked about the answers from technician. so ASUS company has manufacturing cheap, weak display for the permium phone.
my friend has advised me that don't go for ASUS ROG phone , it has cheap and week LED display but i didn't listen that.

Can you please check and repair it soon in warranty.
Please see the below link as many of the buyers has been facing the inner display broken issues, now tell me that is ur Asus ROG PHONE has weak and poor quality display

https://www.asus.com/zentalk/for ... read&tid=264701

Regards,
Sampath


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IND Moderator | All posts
Hi Sam.stuntteam,

Sorry for the inconvenience caused.

We have already investigated your RMA number and spoken to the concerned person.

As this is the device issue, you will need to followup with the service center.

They will surely help you in this case.

Please do not create multiple threads.

https://www.asus.com/zentalk/in/ ... eid%26typeid%3D2070
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sam.stuntteam IND Level 1 | All posts
Last edited by sam.stuntteam on 2019/4/26 09:13

Hi,

Hope you have readout my queries on the above.

I have clearly mentioned that my inner display broken suddenly, without physical damage and there's no scratches on the outer glass. Now tell me how this is not covered under warranty? as it is manufacture defect.
If the Phone display durablility is very weak then why asus releasing as premium Phone.
Are they did quality check on this.
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sam.stuntteam IND Level 1 | All posts
Hey why noone has reply to answer 
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