Video and audio not in sync

My Facebook, Youtube, and Messenger are all playing videos wherein the audio comes first, the the video lags behind. At first, they would play together. But after a few seconds, the video would pause while the audio still continues to play, then afterwards the video would continue to play. So the video and audio would not sync. I tried disabling, enabling, then updating the app, but it's no use. As for local videos, I tried playing a movie using my VLC player, but it does not have any problems like that.

Last time, I reported that Facebook, Messenger, and Youtube had a problem with playing videos online.Now, I tried using Viu app. It has the capacity to download episodes for offline viewing. I could stream online, or download episodes so that I could watch it even without internet connection.At first, I tried watching a downloaded episode it while the app is connected to the internet. It had the same problem: video and audio would play together first 2 seconds. Then the video would stop, while the audio still continues to play.Then, I tried playing it without connecting the app online. Still, the sae problem persisited.I am really sad, since last week, there isn't any problem like this. Though I am knowledgeable about the bug, since @lynnellemmanuel reported thia already, and his Zoom is subject for replacement. But I didn't expect my phone to be affected as well

Hi  KRunchyFries,

Please inbox me your device serial number(settings>about>status>serial number)

Also, could you provide a video that shows me this problem on your device?

Thanks

Hi! Here's my device's serial number:


Also, I do have videos to support the bug that I am pertaining to. But how am I going to send it to you?

KRunchyFries posted on 2017/9/4 18:27
Hi! Here's my device's serial number:

HI KRunchyFries,

Please upload your video to online storage(like asus webstorage) and then share the link here.

Thanks

I have removed your SN for the privacy.

Will do! Thanks!


By the way, I noticed something. When I played a Youtube link in a browser here in my phone, it was actually playing fine, no lags, no pauses of video.

Hi! Here are the links:


Facebook: https://drive.google.com/file/d/ ... U/view?usp=drivesdk


Messenger: https://drive.google.com/file/d/ ... c/view?usp=drivesdk


Youtube on Desktop (which works fine): https://drive.google.com/file/d/ ... 0/view?usp=drivesdk


Viu: https://drive.google.com/file/d/ ... 8/view?usp=drivesdk


Youtube app: https://drive.google.com/file/d/ ... k/view?usp=drivesdk

Dear KRunchyFries,

Thanks for your feedback

We have already reported this issue back to our tech team

We will get back to you if there is anything coming up.

Thank you

Active the ASUS Webview on https://play.google.com/store/apps/details?id=com.asus.webview
Update the app and restart the phone.

KRunchyFries posted on 2017/9/5 21:44
Hi! Here are the links:

Hi KRunchyFries,

Please show me system version.

How often does it happen?

Also, please describe how to reproduce it step by step.

Thanks