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Zenfone 3 Fingerprint Sensor Isn't Working

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1#
ZenFone 3 Bug Report
Model: ZE552KL
RAM: 3GB
Firmware/App Version: Android 7.0
Location: Turkey
Frequency: -
Rooted: No
App Name: -
Screenshot: -
Description: Fingerprint sensor isn't working for a few hours, before that time it had no problem.
Restarted the phone in safe mode, it didn't work.
System is up to date.
Cannot add a new fingerprint, the sensor doesn't work. There is no vibration.
2#
Last edited by fatihsonmez6757 on 2017/9/24 23:56

Hicbir tepki yokmu? Birden bire mi oldu?
3#
Same problem in my phone .and extra back ,home key not work some time
4#
Wait for the "take it into service centre" reply...
5#
Hi  a.alperenvarol,

Good day.
Are your firmware version currently on WW-14.2020.1708.56?
Does system ask you use the PIN code or pattern to unlock screen?
Please kindly try to use SMMI test for a check.
(asus calculator >type " .12345+=" > into SMMI Test > single test > fingerprint test)

Have a try.  Thank you.
6#
Anyway the fingerprint sensor is really really bad ..the worse i ever so...50 % chance to work or less...
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