Taken Picture from this Phone is Blurd or Noisy

stellagimeneze · Post on 2017/10/23 05:56

Last edited by stellagimeneze on 2017/10/23 17:24

Just bought this CP two days ago, upon connecting to the internet and updating the system to the latest version, this is the one i found out: The picture taken from this camera is blurd/noisy (default setting), when i use the flash the picture are yellowish, when i chage the setting of the camera it will be back to the origal setting after i close it. Asus, pls fix this problem of mine and maybe of others too.

stellagimeneze · Post on 2017/10/24 02:06

Asus please take action on our problem regarding the camera. We badly need to fix the problem on our camera

stellagimeneze · Post on 2017/10/24 06:03

Please also fix the HDR, the picture taken when HDR is activated is blurd when zoom in

Emilee_ASUS · Post on 2017/10/24 19:05

Last edited by Emilee_ASUS on 2017/10/24 19:10

Hi stellagimeneze,

Good day.
Are your camera version currently on the latest 2.0.66.0?
Please kindly try to restore camera app. (settings > apps > camera > storage > clear data and cache)
Does this problem happen when you at the light environment?

If this problem still persists, please kindly show me below information.
(1.) Do you use HDR mode and flash to capture?
(2.) Camera setting screenshot
(3.) original picture files. (please kindly upload picture to cloud and post your share link to me)

Thank you.

stellagimeneze · Post on 2017/10/26 06:01

Emilee_ASUS posted on 2017/10/24 19:05
Hi stellagimeneze,

Good day.

Under is my share link of pictures and setting snapshots. Thanks

https://www.asuswebstorage.com/n ... 34AAA67B0FD5BF3D954

bLaCkRoZe · Post on 2017/10/27 01:30

My camera version is 4.0.20.3
It works fine..

[More Information Needed] Taken Picture from this Phone is Blurd or Noisy

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