[Service Centre ] - 12 Steps to avail the Pickup and Return Service

Yes! we do offer Pickup and Return Service for our ZenFans. Today I will tell you how to avail this service ,which is absolutely free of charge.



Step 1:


Your first step would be to contact Asus on the toll free number - 18002090365


Step 2:
The Call Center will ask you to provide the following details as mentioned below :

-          Name

-          Contact No

-          Address with Pin code

-          Unit Serial no

-          Problem

Step 3:
The Call center will respond to your query and provide the solution to you accordingly.


Step 4: If problem is resolved then, the call center will close the case..... but if the problem still persists then check Step 5 below.


Step 5:
If the problem is not resolved then, the Call center will offer following services to you:

-          Carry-in Service ( The call centre will guide you to nearest Service center from your location ).

-          Pickup and Return Service (PUR)- You are eligible for this if your location more than 50km away from Service Center.

Step 6: If you are eligible for Pickup and return and in case that you opt for the Pickup and return service then, the Call center will create a case and inform the case ID to you.


Step 7:
The Call center will then inform you (customer) about the Procedure of pickup and return.


Step 8:
Asus will verify all the details and will arrange the pickup through the Forwarder.


Step 9:

The Forwarder will deliver an Empty Box to your premises.


Step 10:
Then you (customer)  may pack the faulty material or device and inform the Forwarder.  


Step 11:
The Forwarder will pickup from given your (customer) location and deliver to the RMA.


Step 12:

Once the repairing done by the RMA , the Forwarder will Pick up Material/device and deliver it to you (customer).

I told @Zen_Pi long back to provide me details I want to write an article but its now by you and is very helpful too!

Nice step ASUS.... really appreciate you.... thanks for this

please open your service centre in small cities

This will be very helpful...Great !!!

Very good decision. And another thing to open more Retail Stores in India.

Is there possible to open the Asus authorized service centre at near locations ?

It will be very helpful.. awesome

The most ever helpful article on zentalk.. Thanks Asus!!!!

is this facility available in Saudi Arabia also, if yes, what's the toll free number to contact Asus?