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[In Process] [System] Asus ZenFone 4 Selfie Update error

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robenildo.oliveira OTHERS Level 1 | All posts
ZenFone 4 Bug Report
ZF Model: ZD553KL
RAM: 4G
Firmware/APP Version: 8.1.0
Frequency of Occurrence: 1
Rooted: No
APP Name: -
Screenshot:
Hi Team,

Could you help me with this case below:

I have a Asus Zenfone 4 Selfie and yesterday have an one attempt of the update unsuccessfuly.

I am trying to install the beta pie android on my zenfone
ZD553KL and I get this error below:

E3003: Can not install this latest build package
status: 7

Let me know if you need more details.

Thank you us for help.

Best Regards.
Robenildo de Oliveira
robenildo.oliveira@outlook.com


Screenshot_20190615-144349.jpg
Props
Hey man,
I'm also Brazilian.
I am with the same installed version of oreo and the same security patch as you.
I've tried everything, but it's impossible to install android
pie beta on zenfone 4 selfie.




Props
TWN Moderator | All posts
Last edited by Jei_ASUS on 2019/7/18 14:37
gomes.emanoel1983 posted on 2019/6/16 05:26
Hey man,
I'm also Brazilian.
I am with the same installed version of oreo and the same security patc ...

Hi both,

After our tech team's confirmation, when updating from firmware version WW-15.0400.1905.512 to WW-AOSP-16.0200.1903.16, users may experience this error.
We would advise you to kindly wait for the new version of Android Pie, which is expected to release later on and will improve this problem.
Sorry for any inconvenience this may cause.
Props
Is there any way to downgrade from version WW-15.0400.1905.512 to version WW-15.0400.1903.508 ?
Props
robenildo.oliveira OTHERS Level 1 | All posts
Jei_ASUS posted on 2019/6/18 03:35
Hi both,

After our tech team's confirmation, when updating from firmware version WW-15.0400.1905. ...

ZenfoneBrasil available updates Andrond PIE to Zenfone 4.
P_20190618_135051.jpg
Props
TWN Moderator | All posts
Last edited by Jei_ASUS on 2019/7/5 11:05
gomes.emanoel1983 posted on 2019/6/18 21:11
Is there any way to downgrade from version WW-15.0400.1905.512 to version WW-15.0400.1903.508 ?

Hi gomes.emanoel1983,

We're afraid we are unable to provide the downgrade method.
You may check with your local service centers. Sorry for any inconvenience received.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/

Hi both,

For the unable to install Android Pie issue, we are looking into this problem.
You may wait for the new version of Android Pie, which is expected to release later on and will improve this problem.
Sorry for any inconvenience this may cause.


Props
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